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Iphone can't login



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grantt

Posted: Apr 29, 2009
Score: 0



Hey all,

A couple of questions:

1. How do I submit a support request? I haven't been able to find anything on the site so far.

2. I'm suddenly getting a "Login failed" error on my iPhone when I try to sync. It's telling me that I need to ensure my connection information is correct, and I've done that a couple of times now.

I found this page: http://www.toodledo.com/info/help.php?sel=76

and it suggests trying to force a sync (which fails with the "Login failed" message.

It also suggests purging all my data and trying again, but I'm hesitant to do that if I can't login again.

Can anyone point me in the correct direction?

Thanks,
Grant
Anders

Posted: Apr 29, 2009
Score: 0



Posted by grantt:
Hey all,
A couple of questions:
1. How do I submit a support request? I haven't been able to find anything on the site so far.


http://www.toodledo.com/info/ticket.php



I think this is a slightly different issue. For your problem, look at these:
http://www.toodledo.com/forums/2/1811/0/iphone-password-change-synchronization.html
http://www.toodledo.com/forums/2/1712/0/sync-problem-with-iphone.html

and it suggests trying to force a sync (which fails with the "Login failed" message.
It also suggests purging all my data and trying again, but I'm hesitant to do that if I can't login again.


A number of people seem to avoid that by just trying to login repeatedly. It is a strange solution, I know, but it seems to work in some cases. If that doesn't work, you will probably have to purge. You should be okay as long as everything is backed up on the website. Good luck.
grantt

Posted: Apr 30, 2009
Score: 0



Ok, I think I've tracked down how it gets into this bad state.

At home I have a crappy satellite internet connection, which varies from 1Mb/s down to less than modem speed, depending on traffic/weather/phases of the moon.

I was having an internet slowdown yesterday and that's when all the sync problems started happening.

Today I'm working from a Starbucks which has a good wifi connection, and Toodledo is syncing fine.

If we could have a configurable "timeout" setting, that would be extremely useful for those of us with crappy internet connections.

Thanks,
Grant
Jake

Toodledo Admin
Posted: Apr 30, 2009
Score: 0



Yes, it appears to be a problem from slow connections. People also report this happening on EDGE networks with 1-2 bars of reception. We are trying to figure this one out.
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