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Alarm error
Author Message
hogy

Posted: Jul 24, 2015
Score: 0 Reference
Alarm set before event 1.5 hrs, Toodledo email sent 1.5 hrs AFTER.
Jake

Toodledo Founder
Posted: Jul 24, 2015
Score: 0 Reference
The emails will go out relative to the due-date/time of the event. Did your even have a start-date/time that was 3hrs before the due-date/time?
hogy

Posted: Jul 26, 2015
Score: 0 Reference
Yes.

Start date: 2015-07-17
Due date: 2015-07-23 at 16:00 Alarm before 1.5 hrs

Email:
Received: Mon, 20 Jul 2015 05:25:22 -0700 (PDT)

Due: Jul 20, 2015 at 4:00 pm
Start: Jul 17, 2015
Priority: Low

http://www.toodledo.com/tasks/index.php?x=52075#task_416475071
-
Sent from Toodledo.com to ...
Sign into your Toodledo account to configure your reminder emails.


This message was edited Jul 26, 2015.
hogy

Posted: Jul 26, 2015
Score: 0 Reference
Today it had two alarm. Both worked fine.
Jake

Toodledo Founder
Posted: Jul 27, 2015
Score: 0 Reference
You might want to check your timezone in your account settings to make sure it is set accurately.

This message was edited Jul 27, 2015.
hogy

Posted: Jul 30, 2015
Score: 0 Reference
Timezone is correct.
Jake

Toodledo Founder
Posted: Jul 30, 2015
Score: 0 Reference
Can you please create a support ticket for this so that we can look into your account and see what the problem is?

Thanks
hogy

Posted: Aug 07, 2015
Score: 0 Reference
Ticket # 58085
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