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Help!!! Fatal error initializing user



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tgra

Posted: Dec 11, 2008
Score: 0



Hi,

I need help. My sync between Outlook and Toodledo is corrupt. I get as message "Fatal error initializing user" and don't get the chance to open anything -> it's not possible to start the Toodledo Sync Application Options and to key in a new Unique ID.

I am confused. It runs for 2 weeks and I changed nothing but it won't work any longer.

I deinstalled and installed it again a few times.

I am runnig: Vista with Outlook 2007

Can anyone help me.

Thanks

Thomas
keef

Posted: Dec 11, 2008
Score: 0



What information is being logged to the syncapp.log file in Program Files\Chromatic Dragon\Toodleso Sync Application. This may give a clue as to the cause of the error.

keef
tgra

Posted: Dec 12, 2008
Score: 0



Posted by keef:
What information is being logged to the syncapp.log file in Program Files\Chromatic Dragon\Toodleso Sync Application. This may give a clue as to the cause of the error.

keef


Hi Keef,

sorry but on my system is no syncapp.log. All what I can deliver is the following information:

************** Ausnahmetext **************
System.NullReferenceException: Der Objektverweis wurde nicht auf eine Objektinstanz festgelegt.
bei SyncApp.frmMain.optionsToolStripMenuItem_Click(Object sender, EventArgs e)
bei System.Windows.Forms.ToolStripItem.RaiseEvent(Object key, EventArgs e)
bei System.Windows.Forms.ToolStripMenuItem.OnClick(EventArgs e)
bei System.Windows.Forms.ToolStripItem.HandleClick(EventArgs e)
bei System.Windows.Forms.ToolStripItem.HandleMouseUp(MouseEventArgs e)
bei System.Windows.Forms.ToolStripItem.FireEventInteractive(EventArgs e, ToolStripItemEventType met)
bei System.Windows.Forms.ToolStripItem.FireEvent(EventArgs e, ToolStripItemEventType met)
bei System.Windows.Forms.ToolStrip.OnMouseUp(MouseEventArgs mea)
bei System.Windows.Forms.ToolStripDropDown.OnMouseUp(MouseEventArgs mea)
bei System.Windows.Forms.Control.WmMouseUp(Message& m, MouseButtons button, Int32 clicks)
bei System.Windows.Forms.Control.WndProc(Message& m)
bei System.Windows.Forms.ScrollableControl.WndProc(Message& m)
bei System.Windows.Forms.ToolStrip.WndProc(Message& m)
bei System.Windows.Forms.ToolStripDropDown.WndProc(Message& m)
bei System.Windows.Forms.Control.ControlNativeWindow.OnMessage(Message& m)
bei System.Windows.Forms.Control.ControlNativeWindow.WndProc(Message& m)
bei System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)


************** Geladene Assemblys **************
mscorlib
Assembly-Version: 2.0.0.0.
Win32-Version: 2.0.50727.1434 (REDBITS.050727-1400).
CodeBase: file:///C:/Windows/Microsoft.NET/Framework/v2.0.50727/mscorlib.dll.
----------------------------------------
SyncApp
Assembly-Version: 0.9.9.1.
Win32-Version: 0.9.9.1.
CodeBase: file:///C:/Program%20Files/Chromatic%20Dragon/Toodledo%20Sync%20Application/SyncApp.exe.
----------------------------------------
System.Windows.Forms
Assembly-Version: 2.0.0.0.
Win32-Version: 2.0.50727.1434 (REDBITS.050727-1400).
CodeBase: file:///C:/Windows/assembly/GAC_MSIL/System.Windows.Forms/2.0.0.0__b77a5c561934e089/System.Windows.F orms.dll.
----------------------------------------
System
Assembly-Version: 2.0.0.0.
Win32-Version: 2.0.50727.1434 (REDBITS.050727-1400).
CodeBase: file:///C:/Windows/assembly/GAC_MSIL/System/2.0.0.0__b77a5c561934e089/System.dll.
----------------------------------------
System.Drawing
Assembly-Version: 2.0.0.0.
Win32-Version: 2.0.50727.1434 (REDBITS.050727-1400).
CodeBase: file:///C:/Windows/assembly/GAC_MSIL/System.Drawing/2.0.0.0__b03f5f7f11d50a3a/System.Drawing.dll.
----------------------------------------
SynchLib
Assembly-Version: 1.0.0.0.
Win32-Version: 1.0.0.0.
CodeBase: file:///C:/Program%20Files/Chromatic%20Dragon/Toodledo%20Sync%20Application/SynchLib.DLL.
----------------------------------------
OutlookClientLib
Assembly-Version: 1.0.0.0.
Win32-Version: 1.0.0.0.
CodeBase: file:///C:/Program%20Files/Chromatic%20Dragon/Toodledo%20Sync%20Application/OutlookClientLib.DLL.
----------------------------------------
ToodledoClientLib
Assembly-Version: 1.0.0.0.
Win32-Version: 1.0.0.0.
CodeBase: file:///C:/Program%20Files/Chromatic%20Dragon/Toodledo%20Sync%20Application/ToodledoClientLib.DLL.
----------------------------------------
System.Configuration
Assembly-Version: 2.0.0.0.
Win32-Version: 2.0.50727.1434 (REDBITS.050727-1400).
CodeBase: file:///C:/Windows/assembly/GAC_MSIL/System.Configuration/2.0.0.0__b03f5f7f11d50a3a/System.Configura tion.dll.
----------------------------------------
System.Xml
Assembly-Version: 2.0.0.0.
Win32-Version: 2.0.50727.1434 (REDBITS.050727-1400).
CodeBase: file:///C:/Windows/assembly/GAC_MSIL/System.Xml/2.0.0.0__b77a5c561934e089/System.Xml.dll.
----------------------------------------
mscorlib.resources
Assembly-Version: 2.0.0.0.
Win32-Version: 2.0.50727.1434 (REDBITS.050727-1400).
CodeBase: file:///C:/Windows/Microsoft.NET/Framework/v2.0.50727/mscorlib.dll.
----------------------------------------
System.Security
Assembly-Version: 2.0.0.0.
Win32-Version: 2.0.50727.1434 (REDBITS.050727-1400).
CodeBase: file:///C:/Windows/assembly/GAC_MSIL/System.Security/2.0.0.0__b03f5f7f11d50a3a/System.Security.dll.
----------------------------------------
System.Windows.Forms.resources
Assembly-Version: 2.0.0.0.
Win32-Version: 2.0.50727.1434 (REDBITS.050727-1400).
CodeBase: file:///C:/Windows/assembly/GAC_MSIL/System.Windows.Forms.resources/2.0.0.0_de_b77a5c561934e089/Syst em.Windows.Forms.resources.dll.
----------------------------------------

hope that helps.

Regards

Thomas


This message was edited Dec 12, 2008.
keef

Posted: Dec 12, 2008
Score: 0



Unfortunately that doesn't really tell me much, but here is something you can try
1) Uninstall the application
2) Delete contents of the following folder (this will erase the user settings file)
\Documents and Settings\<username>\Local Settings\Application Data\Chromatic_Dragon
3) Reboot
4) Download and re-install the application

If that doesn't help then the issue is likely to be with your .NET installation and you might want to try repairing/reinstalling the Microsoft .NET Framework 2

Hope that helps

Keith
anderson.schulle

Posted: Jan 09, 2009
Score: 0



Since yesterday evening I am having the same issue as the above user.
I also do not have a syncapp.log file in the respective folder.

I followed all of Keith's above suggestions, including a repairing/reinstalling of Microsoft .NET Framework 2; to no avail.

Any help would be greatly appreciated!
anderson.schulle

Posted: Jan 09, 2009
Score: 0



Sorry, my error is actually different (still I tried everything Keith said above). I'll post a new thread with the actual error message.
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