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outlook sync problem



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thedougbrownfamily

Posted: Sep 11, 2008
Score: 0



Hello I have read the forums and cannot seem to find an answer to my problem.

I have never been able to sync.
I have Outlook 2007 and Vista.
I do not use a proxy to access the internet.
Here are the codes given:

at SyncApp.frmMain.backgroundWorker1_DoWork(Object sender, DoWorkEventArgs e)
SyncApp.exe Information: 0 : SynchLib:synchronizeTasks() method called
SyncApp.exe Error: 0 : Error during synchronization SyncTool not initialized at SynchLib.SyncTool.synchronizeTasks()
at SyncApp.frmMain.backgroundWorker1_DoWork(Object sender, DoWorkEventArgs e)
SyncApp.exe Information: 0 : SynchLib:synchronizeTasks() method called
SyncApp.exe Error: 0 : Error during synchronization SyncTool not initialized at SynchLib.SyncTool.synchronizeTasks()
at SyncApp.frmMain.backgroundWorker1_DoWork(Object sender, DoWorkEventArgs e)
ToodledoClientLib Information: 0 : ToodleClientLib:sendHttpRequest:Request=[http://www.toodledo.com/api.php?method=getToken;userid=td48 835b6b4aa04;appid=chromadrakesyncapp0987]
ToodledoClientLib Information: 0 : ToodleClientLib:sendHttpRequest:Response=[<?xml version="1.0" encoding="UTF-8"?>
<token>td48c97b4f87358</token>
]
ToodledoClientLib Information: 0 : ToodleClientLib:sendHttpRequest:Request=[http://www.toodledo.com/api.php?method=getAccountInfo;key=0 60d9aa534238e05bd6f445d2a43fdca]
ToodledoClientLib Information: 0 : ToodleClientLib:sendHttpRequest:Response=[<?xml version="1.0" encoding="UTF-8"?> <account>
<userid>td48835b6b4aa04</userid>
<alias>thedougbrownfamily
<pro>0</pro>
<dateformat>0</dateformat>
<timezone>0</timezone>
<hidemonths>6</hidemonths>
<hotlistpriority>4</hotlistpriority>
<hotlistduedate>14</hotlistduedate>
<lastaddedit>2008-09-11 09:29:31</lastaddedit>
<lastdelete></lastdelete>
<lastfolderedit>0000-00-00 00:00:00</lastfolderedit>
<lastcontextedit>0000-00-00 00:00:00</lastcontextedit>
<lastgoaledit>0000-00-00 00:00:00</lastgoaledit>
<lastnotebookedit>0000-00-00 00:00:00</lastnotebookedit>

]
SyncApp.exe Information: 0 : SynchLib:initialize() method called
ToodledoClientLib Information: 0 : ToodleClientLib:sendHttpRequest:Request=[http://www.toodledo.com/api.php?method=getToken;userid=td48 835b6b4aa04;appid=chromadrakesyncapp0987]
ToodledoClientLib Information: 0 : ToodleClientLib:sendHttpRequest:Response=[<?xml version="1.0" encoding="UTF-8"?>
<token>td48c97b52ecef6</token>
]
SyncApp.exe Information: 0 : SyncTool:calcServerDateAdjust() calculating server time difference
ToodledoClientLib Information: 0 : ToodleClientLib:sendHttpRequest:Request=[http://www.toodledo.com/api.php?method=getServerInfo;key=ee 39e0982673182365bb05a09d1782b5]
ToodledoClientLib Information: 0 : ToodleClientLib:sendHttpRequest:Response=[<?xml version="1.0" encoding="UTF-8"?> <server>
<unixtime>1221163859</unixtime>
<date>Thu, 11 Sep 2008 15:10:59 -0500</date>
<tokenexpires>59.98</tokenexpires>
</server>
]
SyncApp.exe Information: 0 : TaskProcessor:calcServerDateAdjust() server time difference is -1 hours
SyncApp.exe Information: 0 : SynchLib:initialize() method finished
keef

Posted: Sep 11, 2008
Score: 0



In the full trace log you posted (please don't do that by the way - it is a potential security risk for your account - please mail any full trace logs to developer(at)chromadrake.com instead) the applicaiton seemed to have some inital problem initialisation but eventually completed the initialisation process. You should have been able to sync if you tried a manual sync after this point.
Does the situation improve if you exit the applicaiton, wait a few minutes then restart it?
If not do you have any anti-virus or firewall software that could be preventing the application from talking to outlook?
Feel free to mail me and I'll try and help you resolve this.

keef
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