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aleding

Posted: Jun 29, 2014
From Topic: Toodledo continues...



...to just simply kick ass. That's all - just wanted to post for the developers and all to see. Toodledo is the bar by which others can only hope to be measured...
aleding

Posted: Apr 27, 2014



Hello,

Starting today, when I log into Toodledo, I am receiving a request to validate an expired certificate. I have a screenshot of the message so ail try to uplod. I believe the cert expired on Apr 27th which makes sense given that the issue started today.

Any thoughts from the Toodledo folks on this?


This message was edited Apr 27, 2014.
aleding

Posted: Mar 05, 2014



Thanks Sabina - do tasks entered via the Menu Bar App have any default settings at all - even if separate from the web interface?
aleding

Posted: Mar 04, 2014



Hello,

Are tasks that are added via the Mac Menu Bar App supposed to use the same defaults that are configured via the Settings --> New Task Defaults?

Thanks.
aleding

Posted: Jan 24, 2014



Posted by Salgud:
"What we have here is a failure to communicate."
Strother Martin as "Boss", "Cool Hand Luke"

It seems to me that there is a communications issue here, between some users and Jake about what the Priorities/Importance should be in TD's development. Many of us users would like to see more depth added to the task management part of TD. This would include features like Dependencies (aka sequencing), Saved Views (sort and filter settings save with Saved Search) and so forth. A lot of bug fixes fall in with these. Many of us would like to see these things attended to first.

OTOH, Jake wants to maximize profits on TD, like any intelligent small business owner. It appears to me, though Jake may not want to say so outright, that he has decided the best way to increase profits is to expand TD horizontally rather than vertically, which means adding entirely new features, like Lists and Outlines, alongside TD's already considerably extensive task management features, and give relatively little effort to adding depth.

While I would much prefer the other route, Jake stubbornly :) continues to want to make money out of his business. I can relate to this as I have had a few businesses and I wanted to make money from them too. Having added new features, development efforts appear to be going more to giving some depth and better integration of these new features than to development of the task management side, and it will remain this way for the foreseeable future.

I'm not happy about this, as now that I've found what is one of the best task managers available, I've found it just as its maturation has ceased. It is my perception that in the few years I have before I retire and no longer need a powerful, high end task manager, I'll won't see most, if any, of the features I most desire and need. Certainly a disappointment, though not up there with never being an NFL starting quarterback, and never having dated Bridgett Bardot (google her pic, youngsters!)

Nonetheless, railing at Jake seems pointless to me. I doubt that Jake's head will be turned by my threatening to desert TD, or even taking with me the legions of friends who will immediately subscribe at the Platinum level if he will bend to my will. ;)

I fear that Jake is one stubborn so-and-so, and will keep his eye steadily on the prize, just as any smart entrepreneur would do.


Really - so it's profit issue??? LAFF...yeah, it's such a profitable idea that all the other tech companies do the same thing - start-ups too!!!!

Try again chief...
aleding

Posted: Jan 24, 2014



Posted by Jake:
If you were sitting in my seat you would understand. All I can try to do is explain again. We have not put the 1 ticket per day limit in place to stop people from giving us feedback. We want feedback. If you want to give us more than 1 piece of feedback in a single day, please add it to your existing ticket. We will see it and we want to see it.

Secondly, Toodledo gets many many many requests. We add the unique ones to our to-do list. We have 10 years of work queued up in our to-do list right now. Seriously! so we have to prioritize these tasks by a variety of factors. Unfortunately, this means that someone's big idea may not get implemented for years, if at all. This doesn't mean that it is a bad idea or that we aren't listening. It just means that we have other priorities. I know that this is a tough fact to accept, but please understand that we are doing our best to improve Toodledo. We do not have a hidden agenda to ignore, and disgruntle all our customers, I promise.


LOL - you just proved my point - "10 years of work queued" is basically saying that you guys can't scale.

In any event, I have been in your position which is why I can speak from a position of authority - I've done your job for both startups and established companies. I'm not just puling my comments out of my backside because I have some sort of urgent need that needs to be addressed. All your policy does is allow you to be unaccountable regarding product development and bug fixes.
aleding

Posted: Jan 23, 2014



Posted by coolexplorer:
Posted by Jake:
...put as many request or questions as you want in the same ticket.The 1 ticket per day limit is there to control spam coming in through our ticketing system and also to discourage people from making 10 similar tickets for the same thing and swamping our ticketing system (yes this did happen quite frequently)....


Makes perfect sense! Thanks for the transparent and comprehensive explanation, and for prompt replies to customer queries.


Actually it doesn't make any sense because elsewhere on the Toodledo website, it clearly states they prefer to learn of feature requests and bugs via the reporting system. I suspect the real reason this policy was implemented is that Toodledo lacks the support resources to handle the volume of information. Their ticketing system is one that provides accountability and visibility into how well they handle these requests and the forums do not hold such a spotlight. In fact, Toodledo's own message about their preference for using the reporting system alludes to volume being an issue...I have quoted it for you here...

"You are welcome to discuss bugs or features...but keep in mind that we may get TOO BUSY to read every comment posted in these forums, so we MAY MISS YOUR IDEA. FOR THIS REASON we would PREFER TO RECEIVE BUG REPORTS AND FEATURE REQUESTS sent to us via our SUPPORT TICKETS".

Hmmm - seems pretty damn clear to me - and also illustrates that the policy makes zero sense.

The net-net is that Toodledo built a good product and as with every good product, it's starts to generate feedback. Toodledo got too much feedback and simply couldn't keep up. Then people started complaining and rather than fix the root cause of the issues, they implemented a really lame policy and then try to justify it with even lamer excuses like SPAM and abuse - both of which are very easily solved while still preserving their customers' unrestricted access to the support and PM teams.

This is all tap-dancing and unfortunately, also my queue to move on. As I said earlier, you guys do have a nice product but not so nice that I can ignore when I'm being peddled a line of bovine goodies. If you guys are understaffed - then fine - that's part of being a start-up and actually a good problem to have - it's means you've got some momentum. But the answer is never to limit what is probably the most valuable commodity any tech company can enjoy - honest and reliable customer feedback.

Moving on - good luck to y'all...
aleding

Posted: Jan 22, 2014



@sprouty76: That's a good point about the policy being a good indicator of the developers not being terribly concerned with providing fixes. I can honestly say Toodledo is the first company i've ever seen do something like this. Even companies that charge for support do not limit their customers' input when it comes to defect reporting - it's just not something done by companies with solid support.

It's a tough call if I continue to use this - I do like it but to me it's at least equally important to use a company that believes support is right up there with product quality...
aleding

Posted: Jan 20, 2014



Well, I'm not sure how an abusive user putting in 12 tickets with 12 different issues is any different than the same user putting in 1 ticket with 12 issues? Also, as I mentioned earlier, why not apply the 1 ticket per day policy to those who abuse - not those who are putting in good feedback?

Restricting how your user-base can communicate with you is always a bad idea and should only be done when there is an overly compelling need to do so.

If the policy has worked to solve the issue at hand, it's clearly because the abusers get tired of logging back in every day to submit ticket after ticket - and if they get tired of doing it, then so will folks who don't abuse which means you lose valuable feedback...

Also, it would be good for you folks to actually publish what you deem abuse. At present, the policy implies that more than 1 ticket per user per day is abusive. I can't believe that this is really what you think so a better approach would be to first define what abuse is and then let folks file at will. Then, as folks cross that threshold, apply the policy to those who abuse.

There's a better way to skin this cat and something along these lines is a step toward that end...


This message was edited Jan 20, 2014.
aleding

Posted: Jan 18, 2014



As I've mentioned in a couple of other places, I do love this app but as with all things that appear to totally rock, there is always at least one drawback - sometimes it's minor and other times not so minor - it just depends. But I do know I'm not alone when it comes to support being a pet peeve - especially with products from smaller companies.

With that in mind, why did you guys decide to limit your customers' ability to submit issues and features requests to 1 per day but you don't care about submitting the same information in the forums? And then why would you state that you prefer to receive this information via that same system (e.g. reporting) that limits our involvement???

In essence, you force customers into being inefficient by having to dribble in submissions per your policy. Do you see how this makes no sense and is actually kind of ironic being that you guys are in the business of helping folks become more efficient?


This message was edited Jan 18, 2014.
aleding

Posted: Jan 18, 2014



I am new to Toodledo and find this to rock the house. I posted in the more general chit-chat section about how much I love this app and am really happy to see that the company is going strong. I am hopeful I can help you guys add more users this year as I evangelize as much as possible about the nirvana known as Toodledo.

L8R
aleding

Posted: Jan 17, 2014
From Topic: Your name...



I just saw the thread about how someone "hates" the name Toodledo and let me just say - BULL PUCKEY.

As some others mentioned, if companies named Apple, Google, Compaq, Digital, etc. can make it, then so will Toodledo. Stick by your choice and you won't regret it. And not saying you have but worrying about something like the product name means you're not worrying about the important stuff like bug fixes and feature implementation. And it is these things - not the moniker - that drives revenue.

Besides, the name really does rock - I mean something like "Task B%tch" might have been a better fit for my fellow Breaking Bad fans but for the wider audience, Toodledo is actually cool...it sticks in your head and you won't forget it - which is exactly what a good product name is supposed to do - be memorable...


This message was edited Jan 17, 2014.
aleding

Posted: Jan 17, 2014
From Topic: Toodledo is pretty...



...frickin' amazing. I have tried out literally dozens of time mgmt apps over the last 15+ years starting all the way back in '98 when I still thought Wintel was the best way to go - and actually, pre-OSX, it really was. Since then, I have seen the light - so to speak - and moved to the Mac but in 1998, nothing very functional existed for task mgmt so I ended up building my own using custom Outlook forms and VBA. I had conjured up & implemented a crude version of GTD (prior to Allen) but after I moved to the Mac, my homegrown incarnation wasn't an option. I wanted to retain my methodologies but nothing really fit that well. The closest I've ever gotten is OmniFocus which is a decent enough app but it is horribly expensive, fairly bloated, has a less than stellar and overly busy GUI\UX, and never quite fit the way I wished it did.

Last week, I stumbled upon Toodledo and while completely skeptical, I nonetheless decided to push through and see what was what - and I'm so very glad I did. I can seriously say that if I had the time and resources to build something just for myself, Toodledo would damn near hit the mark 100%. Maybe there would be some very minor things I would have tweaked differently - but then again, maybe I wouldn't - this app really is an amazingly good fit for the way I think and handle tasks.

I mention all this because, while nothing says appreciation more than a purchase (which I did), I figure it's also nice to hear. So to the developers - thank you for an awesome job on this awesome product. And also know I will tell as many folks as I can about Toodledo with the hope that we grow your user base as much as possible so you folks stay more than busy and have more than enough $$$ to keep this thing going.

Thanks again so much for building a great thing...


This message was edited Jan 17, 2014.
aleding

Posted: Jan 17, 2014
From Topic: gold v. platinum



Great info - Thx Jake...
aleding

Posted: Jan 16, 2014



Awesome - thanks Jake...
aleding

Posted: Jan 16, 2014
From Topic: gold v. platinum



Hello,

It looks like the only difference between these two plans are larger disk space and SLA. Taking the last one first, does this mean that the user is reimbursed for downtime? Also, can you give me an idea of what the downtime has been like over the last 1 and 5 years?

Regarding diskpace, is this really an issue if the user's database contains only tasks and no attachments?
aleding

Posted: Jan 16, 2014



Well that's huge!!! Way better than the posts I saw from 2010-11 that said this was a long-shot maybe...

Seriously, I know the breach is remote but just as soon as someone says it can't happen - BAM, some clown hacks in.

What you folks have crafted really rocks the house - seriously...Do you have an ETA as to when the rest will be done?


This message was edited Jan 16, 2014.
aleding

Posted: Jan 16, 2014



Hello,

Just need to confirm that Toodledo still has not implemented cloud based encryption for user data on your servers - correct?