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Author | Message |
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Stephen |
Posted Jun 12, 2009 in: And we're back! (from a very prolonged outage)
Score: 0
Hi Jake
I think that you have communicated well and very openly, thanks for that. I think the up-front offer of free time to be a very customer-centric approach - thanks again. BUT It would make a non-techie, like me, very happy to have confirmed that you have multiple back up, i.e. in a different geographic location and that there is an operational knowledge / ability backup just in case (god forbid) you had a "run over by a bus tomorrow" type of problem. I do like the product and am very likely (99% certain) to be sticking with you. It did just make me consider how much knowledge and trust I place in your product. Thanks |
Stephen |
Hi
Thanks - I had the same problem. Solution 1 worked for me, but it would be good to solve the root cause. |