Help / FAQ
Basics
What is the hotlist? How do repeating tasks work? How does priority work? How do due dates work? What is the length field? How do I use the timer? What is a tag? What is context? How do I know if my changes were saved? How do I add a bunch of tasks? Why isn't my task showing up? How do I delete a task? How do I delete my account? What is the difference between deleting and archiving a folder? How do the email reminders work? Can I record a time as well as a date for an event? How do I use the keyboard shortcuts? How do due date modifiers work? How can I set goals? Can I sign in to my account using OpenID? How do I edit a task? What does sorting by importance do? How do I print my to-do list? Can I set a default view or tab? How do I use Folders, Tasks and Subtasks? What are goal chains? How do I create links or use special formatting in notes? Can I resize or reorder my columns? Why are my subtasks showing up on the same level as tasks? How do I use the start date field? How do filters work? How does the status field work? How do I use the star? How can I search for a particular task? How can I edit multiple tasks at once? How can I hide tasks that are due in the future? How can I see the date added, modified or completed? How do I copy, clone or duplicate a task? How do I create task templates? Where are my completed tasks? Can I upload and attach files to my tasks? Toodledo is showing the wrong time. Are there any limits to the amount of information that I can store? How do I manually reorder my tasks? How do you pronounce Toodledo? Who is Toodledo? How does Toodledo deal with timezones and Daylight Saving Time? How to I roll over tasks from yesterday to today? How do I add a note to a task? How do I view my history of completed tasks? I forgot/want to change my password Will my account be here forever? What is a Permanent Link? How do I sort my tasks? How do I postone, delay or roll forward a task? How do I open or close all the dividers in a list? How do I show or hide task notes?Sharing
How can I privately share my tasks with someone else? What are the different permissions that I can set when sharing tasks? Can I share only a few folders? Why do some fields get removed when reassigning a task? What do the diamonds next my folder names mean? How can I get notified when a collaborator does something?Backup / Export / Import
How can I backup my data to my computer? Can I Import my data from somewhere else? Can I export my tasks to my Palm OS PDA? Can I sych my tasks with my calendar? Can I access my Toodledo account via email? How do I get accented or other international characters to import? I get an error when importing my file.Technical
What web browsers are supported? Can I use encryption to secure my data? What is a Microsummary or Live Title? The popup calendar is being obscured by the drop down boxes. Can I use Toodledo on my Apple iOS device? I'm getting a certificate error when using files. How secure is my data on Toodledo? How do I stop Internet Explorer from popping up security warnings? Using the "tab" key to move to the next field sometimes skips fields. Nothing on Toodledo works and the web page looks scrambled. How do I report errors to Toodledo? How do I stop getting text message/sms alarms? None of the images are loading, or the website looks scrambled. How do I adjust the font size when printing?Firefox Addon
What versions of Firefox are supported? How do I use the addon? The lists on the website do not match the plugin. Why? Why are my folder lists empty? How do I uninstall the Firefox extension? How can I use the Firefox plugin if I am using OpenID?Billing
How much is an upgrade to a Pro account? I paid, where is my upgrade? What's the difference between Google Wallet and PayPal? Can I get a refund? What happens when my Pro subscription expires? I paid, but I need a receipt or invoice. How can I pay directly with a credit card? Can I downgrade from Pro Plus to Pro?Widgets / Connections
Does Toodledo work with Google Calendar? Why isn't my bookmarklet/gadget/widget working? How can I access my list from my mobile phone? How do I use the Google Gadgets with my Google Apps? Can I publish my tasks as an RSS feed? Can I access my tasks via IM? Can I get reminders or alarms for tasks that are due soon? Can I use Twitter to access my account? I get an error when trying to sync tasks via iCal How do I import my tasks into Apple's iCal calendar? How do dates and times sync to a calendar using iCal? How do I sync Outlook to my iOS device?iPhone
Certain fields are missing on the iOS app. How do I set default values in the iOS app? The iOS app has gotten out of sync with the website. The iOS app is crashing or functioning poorly. How do reminders/alarms work on iOS? Who don't the number of tasks on the iOS app don't match the website? How do I get tasks onto iCal on my iOS device? How do I sync the iOS device with the website? How do I search for a task or note on iOS? How do I delete a task or note in the iOS app? I purchased the iOS app, but it is not on my device. How do I filter and sort tasks on iOS? Can I use Siri to add a task by voice? How does Toodledo work the the iOS Notification Center? How do I collaborate with the iOS app?
I get an error when importing my file.
There are two common reasons why you might be having trouble importing a file into Toodledo.
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There are two common reasons why you might be having trouble importing a file into Toodledo.
Wrong Filetype
Toodledo has a variety of different ways to import information (CSV, XML, iCal, Palm, etc). For each method it is important that the file that you are starting with is in the proper format.
- CSV - This stands for "Comma Separated Values". Each record will be on one line with the different fields separated by commas.
- XML - This is a very specific file format that is produced by some applications, and it is different for each application. Toodledo only recognizes a few types of XML documents, which are listed on the XML Import page. If the XML file you are trying to upload is not one of the types that we understand, it won't work.
- Text - This is similar to a CSV file, except fields are separated by a tab instead of a comma.
- iCal - This is a standard file produced by many different calendar applications.
- Palm - This is a data file produced by the Palm Desktop software that we have reverse engineered. Detailed Instructions
File Too Large
If you are trying to import a large file, Toodledo may be unable to import everything. Although we list recommended maximum filesize limits, the real limit is the number of tasks inside the file. Depending on current server conditions, 1000 tasks is roughly the maximum amount that Toodledo can import from a single file before running out of memory. If only some of your files are uploading, this is what is happening. The "your file was empty" error message is also a symptom of this problem.
The solution is to reduce the number of tasks inside the file. There are two ways to do this.
- Split the File Manually- In most cases you can open the file in a text editor and cut and paste the data into several smaller files. You can then import these files individually. When doing this, be careful to cut and paste entire records without splitting one record across two files. With CSV and Text files, this means keeping entire lines intact, but with XML and iCal files, it is more complicated.
- Export Fewer Tasks - Try going back to the application that produced the file that you are trying to import and see if there is a way to reduce the number of records being exported. In most cases, if you can eliminate completed tasks from your export file, the number of active tasks will be small enough to import easily.