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"What we have here is a failure to communicate."
Strother Martin as "Boss", "Cool Hand Luke"

It seems to me that there is a communications issue here, between some users and Jake about what the Priorities/Importance should be in TD's development. Many of us users would like to see more depth added to the task management part of TD. This would include features like Dependencies (aka sequencing), Saved Views (sort and filter settings save with Saved Search) and so forth. A lot of bug fixes fall in with these. Many of us would like to see these things attended to first.

OTOH, Jake wants to maximize profits on TD, like any intelligent small business owner. It appears to me, though Jake may not want to say so outright, that he has decided the best way to increase profits is to expand TD horizontally rather than vertically, which means adding entirely new features, like Lists and Outlines, alongside TD's already considerably extensive task management features, and give relatively little effort to adding depth.

While I would much prefer the other route, Jake stubbornly :) continues to want to make money out of his business. I can relate to this as I have had a few businesses and I wanted to make money from them too. Having added new features, development efforts appear to be going more to giving some depth and better integration of these new features than to development of the task management side, and it will remain this way for the foreseeable future.

I'm not happy about this, as now that I've found what is one of the best task managers available, I've found it just as its maturation has ceased. It is my perception that in the few years I have before I retire and no longer need a powerful, high end task manager, I'll won't see most, if any, of the features I most desire and need. Certainly a disappointment, though not up there with never being an NFL starting quarterback, and never having dated Bridgett Bardot (google her pic, youngsters!)

Nonetheless, railing at Jake seems pointless to me. I doubt that Jake's head will be turned by my threatening to desert TD, or even taking with me the legions of friends who will immediately subscribe at the Platinum level if he will bend to my will. ;)

I fear that Jake is one stubborn so-and-so, and will keep his eye steadily on the prize, just as any smart entrepreneur would do.

If you were sitting in my seat you would understand. All I can try to do is explain again. We have not put the 1 ticket per day limit in place to stop people from giving us feedback. We want feedback. If you want to give us more than 1 piece of feedback in a single day, please add it to your existing ticket. We will see it and we want to see it.

Secondly, Toodledo gets many many many requests. We add the unique ones to our to-do list. We have 10 years of work queued up in our to-do list right now. Seriously! so we have to prioritize these tasks by a variety of factors. Unfortunately, this means that someone's big idea may not get implemented for years, if at all. This doesn't mean that it is a bad idea or that we aren't listening. It just means that we have other priorities. I know that this is a tough fact to accept, but please understand that we are doing our best to improve Toodledo. We do not have a hidden agenda to ignore, and disgruntle all our customers, I promise.

Posted by Jake:


Makes perfect sense! Thanks for the transparent and comprehensive explanation, and for prompt replies to customer queries.