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Jake

Toodledo Admin
Posted Jan 19, 2016 in: Dates doesn't work
Score: 0
  • Jake (Admin)
  • Posted: Jan 19, 2016
  • Score: 0
I am not sure that I understand. Can you please elaborate or give us an example of what is happening?
Jake

Toodledo Admin
Posted Jan 19, 2016 in: Outline frequent updating
Score: 0
  • Jake (Admin)
  • Posted: Jan 19, 2016
  • Score: 0
I cant think of why this would happen every 30 seconds. I will look into it. In the meantime, please try to sign out of Toodledo and then clear your browsers cache. Then sign back in. I think this will help.
Jake

Toodledo Admin
Score: 0
  • Jake (Admin)
  • Posted: Jan 19, 2016
  • Score: 0
Thanks for reporting these bugs. We are aware of them and plan to fix them as soon as we are able.
Jake

Toodledo Admin
Posted Jan 19, 2016 in: Search = Completed tasks for one day
Score: 0
  • Jake (Admin)
  • Posted: Jan 19, 2016
  • Score: 0
As you have discovered, "Due-date" and "Completion Date" are not the same thing. It sounds like you were searching on the completion date, but really wanted to be searching the due-date. Were you able to adjust your search to find the tasks you are looking for?
Jake

Toodledo Admin
Posted Jan 19, 2016 in: Outlines and OPML Import/Export?
Score: 0
  • Jake (Admin)
  • Posted: Jan 19, 2016
  • Score: 0
We do not have a write-up that explains the details. The best thing to do is just try an import and see how it goes. To import an OPML file, first create a new outline or select the existing outline you want to import into. Then click the action button in the top right corner to reveal the action menu. Select "Import" from this menu and then follow the on-screen directions.
Jake

Toodledo Admin
Posted Jan 19, 2016 in: Change view to older one?
Score: 0
  • Jake (Admin)
  • Posted: Jan 19, 2016
  • Score: 0
Sorry, it is not possible to switch back to the way Toodledo was last year. Have you tried using the "Quick Add" box right above your todo list to add a task? This is the quickest way to add a task and should be nearly instantaneous.
Jake

Toodledo Admin
Score: 0
  • Jake (Admin)
  • Posted: Jan 19, 2016
  • Score: 0
I see. Yes, we will support higher resolution in a future update.
Jake

Toodledo Admin
Score: 0
  • Jake (Admin)
  • Posted: Jan 19, 2016
  • Score: 0
Are you using the "in browser" or "popup" version of our bookmarklet?
Jake

Toodledo Admin
Posted Jan 19, 2016 in: Resend colaboration invitation
Score: 0
  • Jake (Admin)
  • Posted: Jan 19, 2016
  • Score: 0
To resend an invitation you first need to delete the previous invitation. You can do this by clicking on the invitation and then unchecking all the sharing checkboxes and pressing the save button.

Also, if the user already has a Toodledo account, they do not need to receive the email. They can go directly to the collaboration page within their account and accept your invitation there.
Jake

Toodledo Admin
Posted Jan 19, 2016 in: Encryption of content
Score: 0
  • Jake (Admin)
  • Posted: Jan 19, 2016
  • Score: 0
The only Toodledo employee who can view customer data is me and I only do this when a support ticket is escalated to me and I have a need to view the data in order to resolve the support issue, and I have received permission from the user. For encrypted data, Toodledo currently manages the encryption keys, so I have the capability to unencrypt data if necessary. We do not currently support user-managed encryption keys although we may in the future.
Jake

Toodledo Admin
Score: 0
  • Jake (Admin)
  • Posted: Jan 19, 2016
  • Score: 0
What is probably happening is that the list you are viewing does not include those tasks. Try selecting "All Tasks" from the sidebar on the left and then try adjusting the filters.
Jake

Toodledo Admin
Posted Jan 19, 2016 in: 'Habits' have vanished
Score: 0
  • Jake (Admin)
  • Posted: Jan 19, 2016
  • Score: 0
I doubt that the habits have been deleted. There is probably an error in the browser that is preventing them from being downloaded and displayed. Can you please create a support ticket so we can investigate?

http://www.toodledo.com/info/ticket.php
Jake

Toodledo Admin
Posted Jan 19, 2016 in: Mac OS X El Capitan support
Score: 0
  • Jake (Admin)
  • Posted: Jan 19, 2016
  • Score: 0
We are in the process of rewriting the Tasks section of this website to work offline and at any browser size. When this is complete, m.toodledo.com will be discontinued because it will be redundant and is obviously broken on newer browsers. In the meantime, we do not have an official Toodledo solution for offline support on the desktop. However, you can use a 3rd party solution or use our iOS or Android apps.
Jake

Toodledo Admin
Posted Jan 19, 2016 in: Introducing Smart Quick Add
Score: 0
  • Jake (Admin)
  • Posted: Jan 19, 2016
  • Score: 0
Thanks for the suggestion. We will look into that.
Jake

Toodledo Admin
Posted Jan 19, 2016 in: Android Update 5.8
Score: 0
  • Jake (Admin)
  • Posted: Jan 19, 2016
  • Score: 0
Thanks for the bug report. We will investigate.
Jake

Toodledo Admin
Posted Jan 15, 2016 in: Outline frequent updating
Score: 0
  • Jake (Admin)
  • Posted: Jan 15, 2016
  • Score: 0
Im not sure I understand. What exactly happens every 30 seconds?
Jake

Toodledo Admin
Posted Jan 15, 2016 in: "Find" function within an outline
Score: 0
  • Jake (Admin)
  • Posted: Jan 15, 2016
  • Score: 0
If you find the outline you want to search inside of, you can then do a search using the same searchbox in the sidebar and it should highlight the matching items in the outline.
Jake

Toodledo Admin
Posted Jan 14, 2016 in: Event time on iOS calendar wrong
Score: 0
  • Jake (Admin)
  • Posted: Jan 14, 2016
  • Score: 0
Yes, its in our FAQ here: http://www.toodledo.com/info/help.php#91
Jake

Toodledo Admin
Posted Jan 14, 2016 in: Duplicate tasks on Reminders Syncing
Score: 0
  • Jake (Admin)
  • Posted: Jan 14, 2016
  • Score: 0
It seems that the Reminders app can cause duplicates to happen. We will look into this.

This message was edited Jan 14, 2016.
Jake

Toodledo Admin
Score: 0
  • Jake (Admin)
  • Posted: Jan 14, 2016
  • Score: 0
Thanks for the suggestion. We do not comment on timeframes for implementation, but this is on our to-do list.

Thanks
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