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Message |
Jake
Toodledo Admin
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Score: 0
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Jake (Admin)
- Posted: Jan 06, 2015
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Score: 0
We've made two quick fixes to Habits today based on feedback.
1) You can now use a "quote" character inside the Habit's title
2) If you have your account settings set to have the week start on Monday, this will be obeyed in the Habit's calendar.
We are currently working on more improvements based on your feedback.
Thanks!
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Jake
Toodledo Admin
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Score: 0
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Jake (Admin)
- Posted: Jan 06, 2015
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Score: 0
Our iOS app doesn't have lists or habits yet. The next update (which Apple has been reviewing for about 1 month) will have habits, and lists will follow in a future update.
In the meantime, you can access both using your iPhone's built in Safari web browser.
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Jake
Toodledo Admin
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Score: 0
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Jake (Admin)
- Posted: Jan 06, 2015
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Score: 0
Outlines is already available in both our Android and iOS apps. Lists is coming soon.
Both will be available on our mobile website as well in a future update.
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Jake
Toodledo Admin
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Score: 0
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Jake (Admin)
- Posted: Jan 06, 2015
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Score: 0
It sounds like you may have put the wrong password into the app. Please go into the settings section of the app and type in your password again.
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Jake
Toodledo Admin
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Score: 0
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Jake (Admin)
- Posted: Jan 06, 2015
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Score: 0
Yes, but I don't have an ETA right now. The API is still in flux as we continue to develop the Habits section.
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Jake
Toodledo Admin
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Score: 0
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Jake (Admin)
- Posted: Jan 06, 2015
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Score: 0
Apple has been reviewing our last update since the beginning of December, so we hope they will make a decision soon. Unfortunately, Apple is a black box and we have no insight into their process or any way to influence it.
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Jake
Toodledo Admin
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Score: 0
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Jake (Admin)
- Posted: Jan 05, 2015
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Score: 0
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Jake
Toodledo Admin
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Score: 0
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Jake (Admin)
- Posted: Jan 05, 2015
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Score: 0
There is a link at the bottom of the page after you have selected the subscription level that you want.
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Jake
Toodledo Admin
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Score: 0
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Jake (Admin)
- Posted: Jan 05, 2015
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Score: 0
Today between 9:15am and 11:45am PST we experienced about 2.5 hours of intermittent downtime for all of Toodledo. This is definitely NOT how I wanted to spend our first week of 2015, which is traditionally Toodledo's most heavily used week of the year. We deeply regret any inconvenience that this may have caused to anyone.
Throughout the event we posted status updates on Twitter and Facebook. Here is a complete timeline of events:
At 9:00 we noticed elevated error rates when connecting to one of our external resources. We immediately started investigating. Soon after, Toodledo became intermittently unavailable across our entire site.
It initially appeared that because we were unable to connect to the external resource, it was causing connections to our website to be slower than normal and build up. Once they built up to a certain amount our servers ran out of connections/memory and stopped functionling properly. However, upon further investigation, we were able to connect to this resource from other locations, so it wasn't a problem with the resource, it was a problem with our server's network connection.
Upon realizing this, we immediately got on the phone with Rackspace (our datacenter provider) to help us diagnose the issue. It took about 30 minutes, but the smart people there eventually determined the source of the problem. It was a DDOS attack against another customer. Because of the way datacenters are setup, multiple customers share the same upstream network equipment. The attack on some other website was causing the networking equipment to become flooded and overloaded. The result was that anyone downstream of that point was experiencing trouble, so it affected several websites in addition to Toodledo.
At this point, it was out of our control. We had to wait for Rackspace to mitigate the attack and resolve the problem. At around 11:45am it was fixed and our website came back online.
We spent a few minutes running tests and checking everything and we quickly noticed that our API was still offline, which unfortunately meant that 3rd party apps were unable to sync with Toodledo. We investigated this issue and ultimately had to call Rackspace again who helped us resolve this secondary problem. It seems that as part of their mitigation attempt Rackspace noticed a lot of traffic going to our API, so they blocked that traffic as a safeguard. Once it was understood that Toodledo was very popular :) and all this traffic was legitimate traffic, they restored the connections and our API started working again. So, the API came back online about an hour after the main site came back.
At this time it does not appear that Toodledo was to blame, or was the victim of the attack. We were collateral damage. No user data was compromised.
What have we learned?
We have learned that events outside of our control can affect Toodledo. It's difficult to plan for something like this. Even if we replicated our entire infrastructure in a different datacenter, it would take time to switch everything over if another event like this happened. These types of events are very rare. The last time we were affected by something like this was 5 or 6 years ago.
One thing that we are working towards across all of Toodledo is the ability to work offline. So, even if our servers went offline, you would still be able to access the website and make changes. Those changes would sync up once the site came back online. We have plans to do that in 2015 and we will likely accelerate these plans. If you access Toodledo through an app that syncs with Toodledo then you would already have benefited from this offline functionality.
Another thing we plan to do is isolate our services more so that it would be more likely that parts of Toodledo could stay online when other parts have trouble.
We are also going to keep thinking about this and trying to think of more ways to make Toodledo more robust in the future.
Those of you with Platinum accounts will be getting subscription extensions as part of the uptime guarantee that we have for that subscription level.
Again, we are very sorry for any inconvenience that this might have caused to anyone. We understand that Toodledo is a key productivity tool for lots of people and that you depend on us to be available all the time. We have had a good record in the last few years and we will redouble our efforts to improve in the future.
-Jake
This message was edited Jan 05, 2015.
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Jake
Toodledo Admin
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Score: 0
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Jake (Admin)
- Posted: Jan 05, 2015
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Score: 0
We are aware of the issue and have been working on it and posting updates on Twitter and Facebook. It should be resolve soon and we'll post a full update on what happened. Sorry for the inconvenience.
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Jake
Toodledo Admin
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Score: 0
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Jake (Admin)
- Posted: Jan 05, 2015
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Score: 0
You can still see posts that you have started on your profile, but to see all the posts that you have ever written you will need to do a search for now. We plan to bring this feature back in the future.
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Jake
Toodledo Admin
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Score: 0
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Jake (Admin)
- Posted: Jan 04, 2015
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Score: 0
Thanks for all the feedback and suggestions. This will help guide us to make the Habits section more useful in the near future.
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Jake
Toodledo Admin
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Score: 0
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Jake (Admin)
- Posted: Jan 03, 2015
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Score: 0
Being able to intentionally fail a habit for today is a good idea. I'll put it on our todo list.
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Jake
Toodledo Admin
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Score: 0
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Jake (Admin)
- Posted: Jan 02, 2015
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Score: 0
We don't support old versions of Opera. Sorry.
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Jake
Toodledo Admin
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Score: 0
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Jake (Admin)
- Posted: Jan 02, 2015
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Score: 0
You probably just had to refresh the page to get the changes.
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Jake
Toodledo Admin
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Score: 0
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Jake (Admin)
- Posted: Jan 02, 2015
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Score: 0
Because the Lists section shows a grid of data, it isn't possible to show the entire contents of each "long text" field inside the tiny cell, so we show the first few works and then you can hover your mouse over (or click) the cell to read the rest.
Regarding the "edit column" menu not staying open. I was not able to reproduce this issue. I just tested on Mac Chrome, Safari and Windows Chrome, IE10, IE11 using a regular mouse. I'll have to test a laptop with a trackpad a little later since I don't have one right now. Maybe you could create a support ticket and help us reproduce this issue by giving us some additional details.
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Jake
Toodledo Admin
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Score: 0
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Jake (Admin)
- Posted: Jan 02, 2015
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Score: 0
Optional tasks will get automatically moved forwards, but this only happens at midnight. If you create a task that is due yesterday, it wont automatically get moved forwards until midnight rolls around.
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Jake
Toodledo Admin
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Score: 0
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Jake (Admin)
- Posted: Jan 02, 2015
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Score: 0
The Habits section is still in it's infancy, and we have plans to make a lot of improvements to it soon. We wanted to get a "minimal viable product" available for Jan 1, so people could start using it and we could start getting feedback.
Based on this feedback, we have already made a change to allow decimal numbers when recording your habits. On the website you can now enter decimals. In our mobile apps, it will still enforce integers until the next update to the native apps are available.
We also plan to add:
1) alarms
2) habits that repeat other than daily and
3) more clear way to delete a habit
4) a way to view the suggested habits even after you have added a few habits
5) sorting of habits
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Jake
Toodledo Admin
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Score: 0
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Jake (Admin)
- Posted: Jan 01, 2015
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Score: 0
Outlines is already in our iOS app. Maybe you haven't installed the update that includes this yet. Lists and Habits are both coming to the iOS app soon. In the meantime you can access them using the iPhone's Safari web browser by going to this website.
This message was edited Jan 01, 2015.
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Jake
Toodledo Admin
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Score: 0
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Jake (Admin)
- Posted: Jan 01, 2015
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Score: 0
Thanks for the suggestion. We do not comment on timeframes for implementation, but this is on our to-do list.
Thanks
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