Help / FAQ
What is the hotlist?
How do repeating tasks work?
How does priority work?
How do due dates work?
What is the length field?
How do I use the timer?
What is a tag?
What is context?
How do I know if my changes were saved?
How do I add a bunch of tasks?
Why isn't my task showing up?
How do I delete a task?
How do I delete my account?
What is the difference between deleting and archiving a folder?
Can I record a time as well as a date for an event?
How do I use the keyboard shortcuts?
How do due date modifiers work?
How can I set goals?
Can I sign in to my account using OpenID?
How do I edit a task?
What does sorting by importance do?
How do I print my to-do list?
Can I set a default view or tab?
How do I use Folders, Tasks and Subtasks?
What are goal chains?
How do I create links or use special formatting in notes?
Can I resize or reorder my columns?
Why are my subtasks showing up on the same level as tasks?
How do I use the start date field?
How do filters work?
How does the status field work?
How do I use the star?
How can I search for a particular task?
How can I edit multiple tasks at once?
How can I hide tasks that are due in the future?
How can I see the date added, modified or completed?
How do I copy, clone or duplicate a task?
How do I create task templates?
Where are my completed tasks?
Can I upload and attach files to my tasks?
Toodledo is showing the wrong time.
Are there any limits to the amount of information that I can store?
How do I manually reorder my tasks?
How do you pronounce Toodledo?
Who is Toodledo?
How does Toodledo deal with timezones and Daylight Saving Time?
How to I roll over tasks from yesterday to today?
How do I add a note to a task?
How do I view my history of completed tasks?
I forgot/want to change my password
Will my account be here forever?
What is a Permanent Link?
How do I sort my tasks?
How do I postone, delay or roll forward a task?
How do I open or close all the dividers in a list?
How do I show or hide task notes?
How can I privately share my tasks with someone else?
What are the different permissions that I can set when sharing tasks?
Can I share only a few folders?
Why do some fields get removed when reassigning a task?
What do the diamonds next my folder names mean?
How can I get notified when a collaborator does something?
How can I backup my data to my computer?
Can I Import my data from somewhere else?
Can I export my tasks to my Palm OS PDA?
Can I sych my tasks with my calendar?
Can I access my Toodledo account via email?
How do I get accented or other international characters to import?
I get an error when importing my file.
What web browsers are supported?
Can I use encryption to secure my data?
What is a Microsummary or Live Title?
The popup calendar is being obscured by the drop down boxes.
Can I use Toodledo on my Apple iOS device?
I'm getting a certificate error when using files.
How secure is my data on Toodledo?
How do I stop Internet Explorer from popping up security warnings?
Using the "tab" key to move to the next field sometimes skips fields.
Nothing on Toodledo works and the web page looks scrambled.
How do I report errors to Toodledo?
None of the images are loading, or the website looks scrambled.
How do I adjust the font size when printing?
What versions of Firefox are supported?
How do I use the addon?
The lists on the website do not match the plugin. Why?
Why are my folder lists empty?
How do I uninstall the Firefox extension?
How can I use the Firefox plugin if I am using OpenID?
How much is an upgrade to a SIlver or Gold Subscription?
I paid, where is my upgrade?
What's the difference between PayPal and Pay with Credit Card?
Can I get a refund?
What happens when my Subscription expires?
I paid, but I need a receipt or invoice.
How can I pay directly with a credit card?
Can I downgrade from Gold to Silver?
Does Toodledo work with Google Calendar?
Why isn't my bookmarklet/gadget/widget working?
How can I access my list from my mobile phone?
How do I use the Google Gadgets with my Google Apps?
Can I publish my tasks as an RSS feed?
Can I access my tasks via IM?
Can I use Twitter to access my account?
I get an error when trying to sync tasks with an external Calendar.
How do I import my tasks into Apple's Calendar app?
How do dates and times sync to a calendar using iCal?
How do I sync Outlook to my iOS device?
Certain fields are missing on the iOS app.
How do I set default values in the iOS app?
The iOS app has gotten out of sync with the website.
The iOS app is crashing or functioning poorly.
How do reminders/alarms work on iOS?
Why don't the number of tasks on the iOS app match the website?
How do I get tasks onto my iOS Calendar?
How do I sync the iOS device with the website?
How do I search for a task or note on iOS?
How do I delete a task or note in the iOS app?
I purchased the iOS app, but it is not on my device.
How do I filter and sort tasks on iOS?
Can I use Siri to add a task by voice?
How does Toodledo work the the iOS Notification Center?
How do I collaborate with the iOS app?
How do I delete an outline?
How do I import an Excel file into Lists?
How do the email alarms or reminders work?
Can I get reminders or alarms for tasks that are due soon?
How do I stop getting text message/sms alarms?
How does a webhook or URL alarm work?
How do browser alarms work?
What is happening is that your web browser is not downloading the images, style information and scripts that are necessary for Toodledo to work correctly. It may also not be setting cookies correctly.
This can sometimes happen for a variety of reasons.
- If your web browser's cache gets corrupted.
- If a web browser plugin or extension is misbehaving.
- Overly strict browser security settings.
- An overzealous virus checker.
- A computer virus.
- A misconfigured firewall or proxy.
To fix the problem, first try accessing our website using a different web browser. If it works, then the problem was #1 or #2 or maybe #3.
If it is still broken, try using a different computer on the same network. If it works, then the problem was with #4 or #5.
Toodledo requires browser cookies in order to function properly. Please make sure that your web browser is set to accept all cookies set from Toodledo.com. Please make sure that any browser plugins that may block cookies are disabled when on Toodledo.
If it is still broken, then the problem is likely with your firewall or proxy. Some firewalls or proxies may incorrectly block content from our Content Delivery Network (CDN). To speed up page loading, most of our images and scripts are served by a CDN. A CDN is a third party provider that has thousands of servers all over the globe, so they can send these static images and scripts to your computer really fast. Our images and scripts may be served from "images.toodledo.com" or "cloudfront.net". This is common practice among websites, but your firewall or proxy may be misconfigured to block this. You may need to configure your firewall to allow connections to "images.toodledo.com", "static.toodledo.com" and "cloudfront.net". You may need to contact your IT department to assist you.