Toodledo
 An easy to use, online to-do list. Get organized, stay motivated, and be more productive.

Help


Basics

* What is the hotlist?
* How do repeating tasks work?
* How does priority work?
* How do due dates work?
* What is the length field?
* How do I use the timer?
* What is a tag?
* What is context?
* How do I know if my changes were saved?
* How do I add a bunch of tasks?
* Why isn't my task showing up?
* How do I delete a task?
* How do I delete my account?
* What is the difference between deleting and archiving a folder?
* How do the email reminders work?
* Can I record a time as well as a date for an event?
* How do I use the keyboard shortcuts?
* How do due date modifiers work?
* How can I set goals?
* Can I sign in to my account using OpenID?
* How do I edit a task?
* What does sorting by importance do?
* How do I print my to-do list?
* Can I set a default view or tab?
* How do I use Folders, Tasks and Subtasks?
* What are goal chains?
* How do I create links or use special formatting in notes?
* Can I resize or reorder my columns?
* Why are my subtasks showing up on the same level as tasks?
* How do I use the start date field?
* How do filters work?
* How does the status field work?
* How do I use the star?
* How can I search for a particular task?
* How can I edit multiple tasks at once?
* How can I hide tasks that are due in the future?
* How can I see the date added, modified or completed?
* How do I copy, clone or duplicate a task?
* How do I create task templates?
* Where are my completed tasks?
* Can I upload and attach files to my tasks?
* Toodledo is showing the wrong time.
* Are there any limits to the amount of information that I can store?
* How do I manually reorder my tasks?
* How do you pronounce Toodledo?
* Who is Toodledo?
Sharing

* How can I privately share my tasks with someone else?
* What are the different permissions that I can set when sharing tasks?
* Can I share only a few folders?
* Why do the folder and context options disapear when assigning a task to someone else?
Backup / Export / Import

* How can I backup my data to my computer?
* Can I Import my data from somewhere else?
* Can I export my tasks to my Palm OS PDA?
* Can I sych my tasks with my calendar?
* Can I access my Toodledo account via email?
* Can I add a task using Jott on my mobile phone?
* How do I get accented or other international characters to import?
* I get an error when importing my file.
Technical

* What web browsers are supported?
* Can I use encryption to secure my data?
* What is a Microsummary or Live Title?
* The popup calendar is being obscured by the drop down boxes.
* Can I use Toodledo on my Apple iPhone?
* I'm getting a certificate error when using files.
* How secure is my data on Toodledo?
* How do I stop Internet Explorer from popping up security warnings?
* Using the "tab" key to move to the next field sometimes skips fields.
Firefox Addon

* What versions of Firefox are supported?
* How do I use the addon?
* The lists on the website do not match the plugin. Why?
* Why are my folder lists empty?
* How do I uninstall the Firefox extension?
* How can I use the Firefox plugin if I am using OpenID?
Billing

* How much is an upgrade to a Pro account?
* I paid, where is my upgrade?
* What's the difference between Google Checkout and PayPal?
* Can I get a refund?
* What happens when my Pro subscription expires?
Widgets / Connections

* Does Toodledo work with Google Calendar?
* Why isn't my start page gadget/widget working?
* How can I access my list from my mobile phone?
* How do I use the Google Gadgets with my Google Apps?
* Can I publish my tasks as an RSS feed?
* Can I access my tasks via IM?
* Can I get reminders or alarms for tasks that are due soon?
* Can I use Twitter to access my account?
* I get an error when trying to sync tasks via iCal
* How do I import my tasks into Apple's iCal calendar?
* How do dates and times sync to a calendar using iCal?
iPhone

* Certain fields are missing on the iPhone.
* How do I set default values on the iPhone?
* The iPhone has gotten out of sync with the website.
* The iPhone app is crashing or functioning poorly.
* How do remote notifications work?
* Who don't the number of tasks on the iPhone don't match the website?
* How do I get tasks onto iCal on my iPhone?
* How do I sync the iPhone with the website?
* How do I search for a task or note?


The iPhone app is crashing or functioning poorly.

Sometimes an iPhone application can develop strange problems that cause it to crash immediately upon launching, or start to run very slowly. This happens with all iPhone apps, and is not specific to Toodledo. In most cases, rebooting your iPhone will solve the problem.

Force Quit the app (multi-tasking devices only)
  • Press the home button to return to the home screen.
  • Double tap the home button to bring up the multi-tasking dock.
  • Tap and hold on the Toodledo icon until it starts to jiggle.
  • Tap the red - symbol in the upper left corner of the Toodledo icon to force quit the app.
Rebooting the iPhone
  • Press and hold the Sleep/Wake button on top of the iPhone until the red slider appears.
  • Slide the slider to turn your iPhone off
  • Wait a few seconds
  • Press the Sleep/Wake button to turn your iPhone back on.

If this doesn't work, you may need to reset your iPhone. This won't erase any data from the phone. It is just a more powerful reboot.

Resetting the iPhone
  • Press and hold the Sleep/Wake button and the Home button at the same time.
  • The red slider will appear. Ignore it. Keep holding the Sleep/Wake button and the Home Button.
  • When the Apple logo appears you can let go and allow the iPhone to start up.

If for some reason, that doesn't solve the problem, you can try deleting our iPhone app from your iPhone and re-installing it.

Reinstalling our iPhone app
  • Be sure to backup your data by syncing to Toodledo.com, if possible.
  • Press and hold on the Toodledo icon on the iPhone's home screen until it starts to jiggle.
  • Press the X button, and confirm the deletion. You can rate our application at this point if you want. 5 stars please :)
  • Plug your iPhone into your computer and go into the "Applications" tab of the iPhone as it appears in iTunes. Make sure you are syncing all applications, or that there is a checkmark next to "Toodledo".
  • Sync your iPhone with iTunes. This will reinstall the application. When you sync with Toodledo.com it will bring back in all the data.

If you have to re-download the application from the iTunes app store, you will not be charge again, as long as you use the same iTunes account that you used to purchase the app.

Submitting crash reports

If the above methods do not resolve the issue, please create a support ticket and attach one or more of your iPhone crash logs. The crash logs are located on your computer in various places depending on your computer's operating system.

  • Mac: /Users/yourName/Library/Logs/CrashReporter/MobileDevice/iPhoneName/Toodledo###.crash
  • XP: /Documents and Settings/yourName/Application Data/Apple computer/Logs/CrashReporter/iPhoneName/Toodledo###.crash
  • Vista: /Users/yourName/AppData/Roaming/Apple computer/Logs/CrashReporter/MobileDevice/iPhoneName/Toodledo###.crash
Submitting a screenshot

If you are reporting a bug with how information is displayed, it is very helpful for us to have a screenshot demonstrating the incorrect behavior. To take a screenshot of the iPhone, press and hold the "Home" button and then press and the "Sleep" button. The screen will flash and the screenshot will be put in your camera roll. You can then download this to your computer and attach it to a support ticket.


Home | Help | About | Learning Center | Forums | Contact Us | News | Privacy | Terms | Developer's API | Copyright © 2006-2010  2