Help / FAQ
Basics
What is the hotlist? How do repeating tasks work? How does priority work? How do due dates work? What is the length field? How do I use the timer? What is a tag? What is context? How do I know if my changes were saved? How do I add a bunch of tasks? Why isn't my task showing up? How do I delete a task? How do I delete my account? What is the difference between deleting and archiving a folder? How do the email reminders work? Can I record a time as well as a date for an event? How do I use the keyboard shortcuts? How do due date modifiers work? How can I set goals? Can I sign in to my account using OpenID? How do I edit a task? What does sorting by importance do? How do I print my to-do list? Can I set a default view or tab? How do I use Folders, Tasks and Subtasks? What are goal chains? How do I create links or use special formatting in notes? Can I resize or reorder my columns? Why are my subtasks showing up on the same level as tasks? How do I use the start date field? How do filters work? How does the status field work? How do I use the star? How can I search for a particular task? How can I edit multiple tasks at once? How can I hide tasks that are due in the future? How can I see the date added, modified or completed? How do I copy, clone or duplicate a task? How do I create task templates? Where are my completed tasks? Can I upload and attach files to my tasks? Toodledo is showing the wrong time. Are there any limits to the amount of information that I can store? How do I manually reorder my tasks? How do you pronounce Toodledo? Who is Toodledo? How does Toodledo deal with timezones and Daylight Saving Time? How to I roll over tasks from yesterday to today? How do I add a note to a task? How do I view my history of completed tasks? I forgot/want to change my password Will my account be here forever? What is a Permanent Link? How do I sort my tasks? How do I postone, delay or roll forward a task? How do I open or close all the dividers in a list? How do I show or hide task notes?Sharing
How can I privately share my tasks with someone else? What are the different permissions that I can set when sharing tasks? Can I share only a few folders? Why do some fields get removed when reassigning a task? What do the diamonds next my folder names mean? How can I get notified when a collaborator does something?Backup / Export / Import
How can I backup my data to my computer? Can I Import my data from somewhere else? Can I export my tasks to my Palm OS PDA? Can I sych my tasks with my calendar? Can I access my Toodledo account via email? How do I get accented or other international characters to import? I get an error when importing my file.Technical
What web browsers are supported? Can I use encryption to secure my data? What is a Microsummary or Live Title? The popup calendar is being obscured by the drop down boxes. Can I use Toodledo on my Apple iOS device? I'm getting a certificate error when using files. How secure is my data on Toodledo? How do I stop Internet Explorer from popping up security warnings? Using the "tab" key to move to the next field sometimes skips fields. Nothing on Toodledo works and the web page looks scrambled. How do I report errors to Toodledo? How do I stop getting text message/sms alarms? None of the images are loading, or the website looks scrambled. How do I adjust the font size when printing?Firefox Addon
What versions of Firefox are supported? How do I use the addon? The lists on the website do not match the plugin. Why? Why are my folder lists empty? How do I uninstall the Firefox extension? How can I use the Firefox plugin if I am using OpenID?Billing
How much is an upgrade to a Pro account? I paid, where is my upgrade? What's the difference between Google Wallet and PayPal? Can I get a refund? What happens when my Pro subscription expires? I paid, but I need a receipt or invoice. How can I pay directly with a credit card? Can I downgrade from Pro Plus to Pro?Widgets / Connections
Does Toodledo work with Google Calendar? Why isn't my bookmarklet/gadget/widget working? How can I access my list from my mobile phone? How do I use the Google Gadgets with my Google Apps? Can I publish my tasks as an RSS feed? Can I access my tasks via IM? Can I get reminders or alarms for tasks that are due soon? Can I use Twitter to access my account? I get an error when trying to sync tasks via iCal How do I import my tasks into Apple's iCal calendar? How do dates and times sync to a calendar using iCal? How do I sync Outlook to my iOS device?iPhone
Certain fields are missing on the iOS app. How do I set default values in the iOS app? The iOS app has gotten out of sync with the website. The iOS app is crashing or functioning poorly. How do reminders/alarms work on iOS? Who don't the number of tasks on the iOS app don't match the website? How do I get tasks onto iCal on my iOS device? How do I sync the iOS device with the website? How do I search for a task or note on iOS? How do I delete a task or note in the iOS app? I purchased the iOS app, but it is not on my device. How do I filter and sort tasks on iOS? Can I use Siri to add a task by voice? How does Toodledo work the the iOS Notification Center? How do I collaborate with the iOS app?
The iOS app is crashing or functioning poorly.
Sometimes an iOS app (iPhone, iPad or iPod touch) can develop strange problems that cause it to crash immediately upon launching, or start to run very slowly. This happens with all apps, and is not specific to Toodledo. In most cases, rebooting your device will solve the problem.
Force Quit the app (multi-tasking devices only)
Rebooting the device
Submitting a screenshot
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Sometimes an iOS app (iPhone, iPad or iPod touch) can develop strange problems that cause it to crash immediately upon launching, or start to run very slowly. This happens with all apps, and is not specific to Toodledo. In most cases, rebooting your device will solve the problem.
Force Quit the app (multi-tasking devices only)
- Press the home button to return to the home screen.
- Double tap the home button to bring up the multi-tasking dock.
- Tap and hold on the Toodledo icon until it starts to jiggle.
- Tap the red - symbol in the upper left corner of the Toodledo icon to force quit the app.
Rebooting the device
- Press and hold the Sleep/Wake button on top of the device until the red slider appears.
- Slide the slider to turn your device off
- Wait a few seconds
- Press the Sleep/Wake button to turn your device back on.
If this doesn't work, you may need to reset your device. This won't erase any data from the phone. It is just a more powerful reboot.
Resetting the device- Press and hold the Sleep/Wake button and the Home button at the same time.
- The red slider will appear. Ignore it. Keep holding the Sleep/Wake button and the Home Button.
- When the Apple logo appears you can let go and allow the device to start up.
If for some reason, that doesn't solve the problem, you can try deleting our app from your device and re-installing it.
Reinstalling our iOS app- Be sure to backup your data by syncing to Toodledo.com, if possible.
- Press and hold on the Toodledo icon on the home screen until it starts to jiggle.
- Press the X button, and confirm the deletion.
- Plug your device into your computer and go into the "Applications" tab of the device as it appears in iTunes. Make sure you are syncing all applications, or that there is a checkmark next to "Toodledo".
- Sync your device with iTunes. This will reinstall the application. When you sync with Toodledo.com it will bring back in all the data.
If you have to re-download the application from the iTunes app store, you will not be charge again, as long as you use the same iTunes account that you used to purchase the app.
Submitting crash reportsIf the above methods do not resolve the issue, please create a support ticket and attach one or more of your crash logs. The crash logs are located on your computer in various places depending on your computer's operating system. You must first sync your device to your computer via iTunes. Then look in the following location.
- Mac: Hold the option key and select "Library" from the "Go" menu. Then navigate to: Logs/CrashReporter/MobileDevice/iPhoneName/Toodledo###.crash
- XP: /Documents and Settings/yourName/Application Data/Apple computer/Logs/CrashReporter/iPhoneName/Toodledo###.crash
- Vista: /Users/yourName/AppData/Roaming/Apple computer/Logs/CrashReporter/MobileDevice/iPhoneName/Toodledo###.crash
Submitting a screenshot
If you are reporting a bug with how information is displayed, it is very helpful for us to have a screenshot demonstrating the incorrect behavior. To take a screenshot of the iOS device, press and hold the "Home" button and then press and the "Sleep" button. The screen will flash and the screenshot will be put in your camera roll. You can then download this to your computer and attach it to a support ticket.