
Help
Sometimes an iPhone application can develop strange problems that cause it to crash immediately upon launching, or start to run very slowly. This happens with all iPhone apps, and is not specific to Toodledo. In most cases, rebooting your iPhone will solve the problem.
Force Quit the app (multi-tasking devices only)
- Press the home button to return to the home screen.
- Double tap the home button to bring up the multi-tasking dock.
- Tap and hold on the Toodledo icon until it starts to jiggle.
- Tap the red - symbol in the upper left corner of the Toodledo icon to force quit the app.
- Press and hold the Sleep/Wake button on top of the iPhone until the red slider appears.
- Slide the slider to turn your iPhone off
- Wait a few seconds
- Press the Sleep/Wake button to turn your iPhone back on.
If this doesn't work, you may need to reset your iPhone. This won't erase any data from the phone. It is just a more powerful reboot.
Resetting the iPhone- Press and hold the Sleep/Wake button and the Home button at the same time.
- The red slider will appear. Ignore it. Keep holding the Sleep/Wake button and the Home Button.
- When the Apple logo appears you can let go and allow the iPhone to start up.
If for some reason, that doesn't solve the problem, you can try deleting our iPhone app from your iPhone and re-installing it.
Reinstalling our iPhone app- Be sure to backup your data by syncing to Toodledo.com, if possible.
- Press and hold on the Toodledo icon on the iPhone's home screen until it starts to jiggle.
- Press the X button, and confirm the deletion. You can rate our application at this point if you want. 5 stars please :)
- Plug your iPhone into your computer and go into the "Applications" tab of the iPhone as it appears in iTunes. Make sure you are syncing all applications, or that there is a checkmark next to "Toodledo".
- Sync your iPhone with iTunes. This will reinstall the application. When you sync with Toodledo.com it will bring back in all the data.
If you have to re-download the application from the iTunes app store, you will not be charge again, as long as you use the same iTunes account that you used to purchase the app.
Submitting crash reportsIf the above methods do not resolve the issue, please create a support ticket and attach one or more of your iPhone crash logs. The crash logs are located on your computer in various places depending on your computer's operating system.
- Mac: /Users/yourName/Library/Logs/CrashReporter/MobileDevice/iPhoneName/Toodledo###.crash
- XP: /Documents and Settings/yourName/Application Data/Apple computer/Logs/CrashReporter/iPhoneName/Toodledo###.crash
- Vista: /Users/yourName/AppData/Roaming/Apple computer/Logs/CrashReporter/MobileDevice/iPhoneName/Toodledo###.crash
If you are reporting a bug with how information is displayed, it is very helpful for us to have a screenshot demonstrating the incorrect behavior. To take a screenshot of the iPhone, press and hold the "Home" button and then press and the "Sleep" button. The screen will flash and the screenshot will be put in your camera roll. You can then download this to your computer and attach it to a support ticket.