Support MIA Part II
Okay, I'm really starting to feel unloved.
After the forum fiasco regarding my last support request being ignored, I was asked to submit a new question. However, it's been another week and now BOTH requests are being ignored. Being that I'm using the provided support form, "your email is getting lost" is probably not valid justification.
Seriously folks, is it THAT hard to answer two simple questions from someone who wants to PAY YOU?
If I click on your name, I can see all the topics that you have started. Right now there are 4 including this one.
The first topic you created was answered by members of this forum and received 10 replies and you even said yourself in that post "Great! Thanks for all of the advice.". So, it can't be that one.
The second topic you created was a complaint about your question not getting answered. We replied that we didn't know what question you were talking about.
The third topic you created was a suggestion, and we replied to you within 24 hours.
This is the fourth topic, and we still don't know what question you are asking. If you could please post your question here, or post a link to the topic that we seem unable to find, we would be happy to answer your question.
I'm not asking questions in the forum.
I'm clicking on the Help & News link (http://www.toodledo.com/info/index.php), then Contact Us (http://www.toodledo.com/info/contact.php) and finally Support Ticket (http://www.toodledo.com/info/ticket.php).
In following my own directions, there *has* been a screen "added" to the top portion of Support Tickets, which says "Your Support Tickets". This screen hadn't appeared before, or else I wouldn't have submitted a second ticket.
Regardless, my questions have been answered and I'll extend my trial subscription. I'd only recommend that your system contact me (via email i.e.) to let me know a ticket has been addressed; I can't be the only one who this has happened to... ;)
The "Your Support Tickets" section has always been there, but it only appears if you actually create a support ticket. So, if you are just now seeing it, you must not have finished creating the tickets the first two times you asked the question.
Anyway, I am glad that we were finally able to answer your question.
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