ForumsQuestionsAutomatic renewal of subscription - how to cancel?


Automatic renewal of subscription - how to cancel?
Author Message
Rui Simoes

Posted: Aug 08, 2019
Score: 1 Reference
I follow the instructions but the option "cancel subscription" don't exist? there is any solution for this?

https://www.toodledo.com/info/help.php#175
John_T

Posted: Aug 11, 2019
Score: 0 Reference
You're right, I couldn't find a way to cancel...interesting
jdonlan47

Posted: Aug 11, 2019
Score: 0 Reference
At the bottom of the payment level pricing page there is this:

"How do I manage my subscription if I don’t want to be on an auto-renew plan?
If you don't see a Manage Subscription button, that means you are not on an auto-renew plan. You won't be charged unless you subscribe to a new plan"

Perhaps I'm overly optimistic, but I am assuming I don't have auto-renew activated..
The Dave

Posted: Aug 12, 2019
Score: 0 Reference
If in doubt, reach out to support to confirm.
Rui Simoes

Posted: Aug 13, 2019
Score: 0 Reference
I see Manage Subscription button but no cancel option.

I'm getting worried they have financial info and we don't have a way to cancel?

No staff on forum?
Ob-La-Di+ruben

Posted: Aug 13, 2019
Score: 1 Reference
Posted by Rui Simoes:


No staff on forum?


I'm not sure why Anant G no longer seems to be posting here; a few weeks ago he had posted here saying that he would be more active and do more regular check-ins/updates. He did post something reasonably recently (aug 8) in the News section in the topic regarding the iphone beta app expiring.

It's also too bad that a bunch of the long-time/knowledgeable users who used to post/help/educate no longer seem to be posting, some, it seems, because they've moved off the toodle product.


This message was edited Aug 13, 2019.
Anant G.

Posted: Aug 14, 2019
Score: 0 Reference
Posted by Rui Simoes:
I follow the instructions but the option "cancel subscription" don't exist? there is any solution for this?

https://www.toodledo.com/info/help.php#175


Hi Rui,
We changed our billing portal. You can cancel auto-renewals from https://toodledo.chargebeeportal.com/ or create a support ticket and we will help you out from there.

Thanks
Rui Simoes

Posted: Aug 16, 2019
Score: 0 Reference
Now a see a cancel option. Thanks.
Larry2

Posted: Aug 16, 2019
Score: 1 Reference
I'm assuming that if it can't find my email address then I don't have a current subscription?

I thought I'd read that those with old Silver+ subscriptions would not be auto renew until they signed up under one of the new plans. I trust that's why it can't find my email address because I still have a Silver plan.
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