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sync error with new iphone 5



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david_llewelyn

Posted: Dec 31, 2012
Score: 0



I just upgraded from an iphone 3gs to iphone 5. I am keeping my 3gs to use without cell service but only with wifi. Synching my notebooks with my 3gs works just fine but when I try to sync my iphone 5 I get the following error:
Notebook Sync Error
Failed to connect with Toodledo.com

The Diagnostic log shows the following:
Requesting Toodledo session
Error calling getToken: Excessive Tokens
Failed to retrieve accountInformation from server, aborting sync.

Can I keep my notebooks on both the 3GS and iPhone 5 synched to the server?
Jake

Toodledo Admin
Posted: Dec 31, 2012
Score: 0



Your question is about a 3rd party tool that syncs with Toodledo. Please contact the company that makes that software for assistance.
maithyt

Posted: Feb 08, 2013
Score: 0



Hi!
I am having the same error on my new iphone5, "Notebook sync Error"

I don't understand your recommendation about the 3rd party tool.

There is nothing in my settings that I can find fixing so that I can sync.

Can you help Toodledo?

Thanks!
Mai
Jake

Toodledo Admin
Posted: Feb 09, 2013
Score: 0



Can you please create a support ticket for this so that we can look into your account and see what the problem is?

Thanks
plee

Posted: Feb 14, 2013
Score: 0



I had the same problem. This is the fix I received from my "support ticket". I deleted as below and readded and it worked.

Thank you for contacting Appigo Support. I will do my best to assist you.

Are all of your notes currently in Toodledo?

If all of your notes are in Toodledo currently then do the following:
-Delete your Toodledo collection by swiping from left to right over the collection name
-Once the collection has been deleted, add the collection again.
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