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I still have a paid account, which I’m paying on a monthly basis. I have not used Toodledo in several months, mainly because the interface with iOS is still not reliable and seems to be totally stagnant. There are also some things on the web interface that are not working, which I’ve submitted trouble tickets on, with no response. In the meantime I’ve been using Nozbe, which is pretty good. There are some things in Toodledo that I prefer, but I won’t wait much longer. I’ll give them another month or two, and then I’m out of here. The lack of responses recently, despite the name of this thread, seems to indicate that they are not really back. It has all the telltale signs of a dying product, which is too bad, as it was once a unique and very useful product. I hope that I’m wrong, and that they are really working behind the scenes and will soon re-emerge, but I wouldn’t bet on it.

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What am I supposed to do about this? I do not want to be billed for a dead product.

I created a quick poll to see what people plan on doing given the situation at TD - what are you moving on to (or have already), or sticking with TD, or have no plan. Just for the benefit of our community.

http://www.polljunkie.com/poll/aeontg/my-plan

Link to poll results

http://www.polljunkie.com/poll/pfwmsx/my-plan/view

Posted by Duo:


Doubtful ...
My account was deliberately (and automatically) downgraded from one of the premium levels to the free account.

When did they stop accepting money? My autorenewal happened in August and wasn't downgraded.

Yes, support seems abounded. Who are the owners? So we can all try to reach out to to them

I am having a similar issue with trying to cancel and getting no response. They do not have a phone number or even a chat feature? And the forums are reporting that they are sometimes too busy to reply right away to their customers? Hmmm . . . me thinks they need some sort of a time management software that could help with this issue. LOL I will keep an eye on my business banking to make sure I'm not charged. (shrugs shoulders)

Toodledo was sold several weeks ago. None of the recent IOS app updates worked, so now you are asked to delete the app, reinstall it and go to settings- sync- and login again- but of course that does not work— tasks are still not loading, app is slow and freezes... It looks like the new owners have gone AWOL. I have tons of tasks, notes and use it on iPhone and IPad. The web version works but I am wondering for how long. I am losing confidence and trust. It would be different if they would post a response. Seems like another hassle in a difficult pandemic season.

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*TOODLE-FREAKIN'-DO* released an update after what; 3 YEARS???

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Man do I feel sorry for all y'all who immediately updated it. Truly; I've been in your boat & totally understand.

One small lesson is to NEVER immediately install updates for ANY major, critical app or device you use. ALWAYS wait at LEAST a few days or longer to update and always a good idea to research first to see if others have had problems.

Again; I'm very sorry for the issues users are having; we really shouldn't HAVE to take this much caution when installing app updates, but here we are...

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My tasks and notes have disappeared as of 7/6. I’ve used Toodledo for years daily and have never had this happen. What happened?

1) They are indeed located in Hong Kong but someone found out some time ago that the person whose name the domain was registered to had a mainland address. See the first review here:

https://alternativeto.net/software/ticktick/reviews/

“ Ticktick.com was registered by a Damon Woo of Xihu Street, Hangzhou, Zhejiang Province, 310007, China.
His email address is [email protected]. (You can also find his phone number... and a whole bunch of other details.)”

Now, they’ve since changed the registration to what looks like some US intermediary company, but it’s clear that someone at TT lived in mainland China, or at least had an address there. And when I first read about this and checked for myself, about two years ago, it was still the same address.

2) This doesn’t really matter anyway because HK autonomy is quickly eroding and a small HK company will not have much leverage if the mainland authorities or criminals or a large corporation become interested in the data they have access to.

3) This is why the location of servers doesn’t mean much from data security perspective if the key people who can access them are located in a less secure place.

And this is why I just can’t trust them with my organization data. We are dealing with lots of somewhat sensitive projects (from business and technological perspective) across many industries and I just don’t want to have to self-censor every task and every note.

Over a year ago, probably in 2017, when I first started looking at TickTick, someone posted the address of the person who owned the domain, and it was in mainland China. I can probably still find the information.

I just checked, and now it's registered through some company in the US. TickTick team says that some of them are in China, some in the US, and that the non-Chinese data is stored on AWS servers in the US. This is all fine and dandy, however if their management or the key members of their team with access to user data are located in China, the physical locations of servers don't mean squat. It's extremely easy to apply pressure to someone in a country like China, especially if this someone is a Chinese citizen or has Chinese citizen relatives / girlfriend / friends.

This is probably not a big deal if you are using it for personal tasks. Nobody cares that your credit card bill is due on Friday. But work-related tasks have far too much project data.

My only gripe with TickTick is the service location. I did some digging and while the servers are claimed to be based in Hong Kong, it seems that the address for the owner of domain was in the mainland China. Not that there's going to be much distinction left, eventually, the way the events have been unraveling. China is notorious for industrial espionage and IP theft. Otherwise, it's a very nice service.

I've had several emails back and forth with Anant. While he does a poor job of keeping us up to date, he seems pretty dedicated to cleaning up old code before moving on to improvements.

Here's what Anant wrote me earlier this week, partly in response to me asking what others speculated about, namely, merging into RTM.........

"There won't be any merger [with RTM], as Toodledo has a lot more features than RTM or any other tasks management app. We got stuck because of the 7 year old code-base, which has just been patched up over the years. We are working on updating that and releasing a stable release first, before implementing new features."

It sounds like it's taking longer than he thought, to clean up what his predecessors should have done before he was hired.

I for one am just glad Anant's actually doing it every day, even if he doesn't tell us much about the specifics.

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Someone above mentioned open source, which has pros and cons. In addition to that, I am wondering about the possibility of the dedicated users here somehow creating a group that (legally) acquires a master copy of TD and finds a hosting service somewhere where it can run into perpetuity with crowdfunding by users? Someone else here will understand the potential better than I do -- but the result would be something of a public broadcasting model where users support the service with donations and the service is managed / maintained by volunteers.

The ability to backup a ToodleDo file and restore it into another account would (should?) make it possible for us to upload our current files to another SaaS server running the ToodleDo master code. TO BE CLEAR -- I am advocating that this be done in a totally legal, ethical above-board way with the knowledge and permission of the current ToodleDo owners, and possibly with the cooperating and assistance of the previous owner (Jake?). Sure, there would be some issues to be worked out, but, without getting into too many details too early, does any of this seem plausible?
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3. Many of us have critical information for our businesses and personal lives on ToodleDo, and want some assurance it is safe, backed up, etc. Part of that assurance is that ToodleDo has enough financial resources to pay the server bills, etc. We need plenty of notice to back up, move to another platform, etc., if that were to not be the case. We hope it won't be, because most of us want to stay on the ToodleDo platform.

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