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PamelaH

Posted Jul 29, 2021 in: Reminder Emails Stopped
Score: 1
  • PamelaH
  • Posted: Jul 29, 2021
  • Score: 1
Hi Steve --
Thank you for bringing this to our attention! You are the first to report this -- I'm looking into it now and will let you know what I find out.
PamelaH

Posted Jul 28, 2021 in: Coupon Code
Score: 0
  • PamelaH
  • Posted: Jul 28, 2021
  • Score: 0
Hi Charlie -
I will reach out to you via email
PamelaH

Posted Jul 27, 2021 in: Stars
Score: 0
  • PamelaH
  • Posted: Jul 27, 2021
  • Score: 0
Right now there is no way to set only starred items as the default view

One suggestion is to sort your default view by starred and it will show the starred tasks at the top.
PamelaH

Posted Jul 22, 2021 in: Re-order Folders Alphabetically
Score: 0
  • PamelaH
  • Posted: Jul 22, 2021
  • Score: 0
Are you trying to reorder the folders themselves, or the tasks within the folders?

If the folders themselves, what happens when you click "Save Changes"? Do you see the confirmation that "Your changes have been saved" or does the page freeze and do nothing?
PamelaH

Posted Jul 22, 2021 in: Goal deleting - how does this work?
Score: 0
  • PamelaH
  • Posted: Jul 22, 2021
  • Score: 0
I'm glad you got it figured out!
PamelaH

Score: 0
  • PamelaH
  • Posted: Jul 22, 2021
  • Score: 0
Thanks for reporting this!

Would definitely like to get more information on this and see if we can get it figured out -- would you mind emailing [email protected] and let us know what versions of the app you are using, and what devices?
Do you happen to have a consistent way to reproduce the issue, or is it random when this issue occurs?

For anyone following the thread, once we get it figured out, I'll post an update here.
PamelaH

Score: 0
  • PamelaH
  • Posted: Jul 22, 2021
  • Score: 0
If they are all in a single folder or tag, you can open up that folder -- once you have the tasks on the screen that you want to delete, there's a button just to the right of the sort options. There you can choose "Batch Edit this List".

At the bottom of the popup, change "Don't Delete" to "Delete Task" then switch it to "On". Then click "Delete".

You can also do this on advanced search page if you have a way to search for the 200 tasks that you would like to delete.
PamelaH

Score: 0
  • PamelaH
  • Posted: Jul 14, 2021
  • Score: 0
You can change that setting here: https://www.toodledo.com/account_edit.php?edit=7

Under "Tasks Section Version", make sure it's set to "New" instead of "Original"
PamelaH

Posted Jul 13, 2021 in: Subtasks not in date order
Score: 0
  • PamelaH
  • Posted: Jul 13, 2021
  • Score: 0
Are you on the website or the mobile app?

On the website, do you have it set to sort by Due Date?
PamelaH

Score: 0
  • PamelaH
  • Posted: Jul 13, 2021
  • Score: 0
Do you have the "Star" field turned on in your "Fields/Functions Used" settings?

https://www.toodledo.com/account_edit.php?edit=8
PamelaH

Score: 1
  • PamelaH
  • Posted: Jul 12, 2021
  • Score: 1
Yes! thank you for catching that :-)
PamelaH

Posted Jul 12, 2021 in: What happened to Priority colors?
Score: -1
  • PamelaH
  • Posted: Jul 12, 2021
  • Score: -1
Hi!

Toodledo has new owners as of July and we can assure you that Toodledo isn't going anywhere.

With regards to the priority colors, we've seen this issue being reported when you are on the "Original" Tasks Section Version instead of the "New" tasks section -- you can configure that here:

https://www.toodledo.com/account_edit.php?edit=7

If you're still not seeing it, feel free to file a support ticket and we can look into your account.
PamelaH

Posted Jul 12, 2021 in: Email sending back up!
Score: 0
  • PamelaH
  • Posted: Jul 12, 2021
  • Score: 0
Hi!

We found that many email notifications (including hotlist reminders, password resets, alarms/notifications) were down for a few months.

During ownership transition activities last week, Anant helped fix the issues, so you should be receiving email notifications again.

We have heard from some of you that you may have been bombarded with emails when they were first turned due to a bunch of emails queued up in our system. Sorry about that!

Hopefully you have begun to receive the appropriate amount of emails now, but please file a support ticket if you are still having issues.
PamelaH

Posted Jul 12, 2021 in: Email notification problems
Score: 0
  • PamelaH
  • Posted: Jul 12, 2021
  • Score: 0
You can configure your reminder alarms for due tasks at https://www.toodledo.com/tools/alarms.php
PamelaH

Posted Jul 12, 2021 in: Support Tickets
Score: 0
  • PamelaH
  • Posted: Jul 12, 2021
  • Score: 0
Hi Toodledo Community --

As mentioned in our blog post this morning (https://blog.toodledo.com/hello-from-the-new-toodledo-team/), Toodledo has new owners!

As we finalize the transition over the next few of weeks, our first and most urgent priority has been to resolve the existing support tickets and go through all the emails that have been sent over the past several months.

Since it will take time to get through them, if you have a particularly time sensitive issue, please feel free to reply on your support ticket to flag it as such.

If we have missed replying to your email (or if you are waiting on Toodledo for anything), we sincerely apologize! We want to help, so please file a support ticket and we will get to you as soon as possible!
PamelaH

Posted Jul 12, 2021 in: Forums are back up!
Score: 3
  • PamelaH
  • Posted: Jul 12, 2021
  • Score: 3
Hello everyone!

We know there is a lot of valuable information in these forums for users - and there is a lot of valuable information for us too!

We value the opportunity to engage with our the community, and as such, have made it one of our first priorities to bring these forums back up for discussion.

For urgent account support issues, please continue to use the support ticket system. We are actively going through the support ticket backlog and that will be the fastest and most reliable way to get account specific support.


This message was edited Jul 12, 2021.
PamelaH

Score: 2
  • PamelaH
  • Posted: Jul 12, 2021
  • Score: 2
Hello!

We have an exciting announcement that we posted on our blog: https://blog.toodledo.com/hello-from-the-new-toodledo-team/

=========

We are excited to announce that we have just joined the Toodledo community as the new owners of Toodledo! (Transition from the previous owners to us began a bit over a week ago.)

We know that there are many long-time, loyal and enthusiastic users of Toodledo, and a change in ownership always brings uncertainty. We understand your frustration with the slow progress and communications from Toodledo over the past year due to understaffing with (and other obligations of) the previous owners.

We are committed to the future of Toodledo. Toodledo has the potential to remain the most flexible and full-featured productivity tool available, and we are completely focused on this vision.

Most importantly: the app, the familiar experience you count on, and your data will not be going anywhere.

We are in the process of getting ramped up on the feature requests that have been made via forums, support tickets, and https://roadmap.toodledo.com. We recognize that there is a lot of work to be done to continue Toodledo’s growth, while at the same time ensuring that we don’t jeopardize the familiarity, flexibility, and power of Toodledo that you have come to know and love.

As we finalize the transition over the next few of weeks, our first and most urgent priority will be resolving the existing support tickets. Since it will take time to get through them, if you have a particularly time sensitive issue, please feel free to reply on your support ticket to flag it as such.

We will of course be sharing more information soon. You can expect an update with more information by the end of the month.

We know we have a lot of work to do to rebuild confidence in Toodledo and hope that you will give us the chance to prove it to you!

Please reach out to us at [email protected] if you have any questions or thoughts!

~The new (as of July 2021) Toodledo team


This message was edited Jul 12, 2021.
PamelaH

Score: 4
  • PamelaH
  • Posted: Jul 12, 2021
  • Score: 4
Hi!

We've made an exciting announcement on our blog!

Check it out here https://blog.toodledo.com/hello-from-the-new-toodledo-team/
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