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Search results for "Posted by Jake"

Author	Message
Jake Toodledo Admin	Posted Oct 03, 2014 in: Notes won't sync? Any ideas where to find help pls? Score: 0 Jake (Admin) Posted: Oct 03, 2014 Score: 0 Can you please create a support ticket for this so that we can look into your account and see what the problem is? Thanks
Jake Toodledo Admin	Posted Oct 03, 2014 in: Site Availability Oct 2, 2014 Score: 0 Jake (Admin) Posted: Oct 03, 2014 Score: 0 If you look in the "Desktop" section of our 3rd party tools page you'll see a lit of apps that you can try. http://www.toodledo.com/tools/directory.php As for Lists/Outlines. I should have been more accurate in my original comment. If you already have the Lists or Outlines pages open in your web browser and then you lose connectivity, you will continue to be able to use Lists and Outlines while offline. When you come back online, it will sync your changes. It is not yet possible to be offline first and then go to Lists or Outlines and have them load up while offline, although this is a planned upgrade for the future.
Jake Toodledo Admin	Posted Oct 02, 2014 in: Site Availability Oct 2, 2014 Score: 0 Jake (Admin) Posted: Oct 02, 2014 Score: 0 The next update of our Android app will not crash if the server is offline during sync :)
Jake Toodledo Admin	Posted Oct 02, 2014 in: How can I make the print larger when I print out the list? Score: 0 Jake (Admin) Posted: Oct 02, 2014 Score: 0 This will explain: http://www.toodledo.com/info/help.php#149
Jake Toodledo Admin	Posted Oct 02, 2014 in: Forum Search Improvement Score: 0 Jake (Admin) Posted: Oct 02, 2014 Score: 0 One of the contributors to our recent outage was the intensive computation that is caused by searching for topics in our forums. On top of that, our search accuracy wasn't even that good. So, we are scrapping our old forum search functionality and replacing it with a new forum search powered by Google. Google is smarter than we are at search, so we have no doubt that this change will be an improvement to finding topics in our forums.
Jake Toodledo Admin	Posted Oct 02, 2014 in: Site Availability Oct 2, 2014 Score: 0 Jake (Admin) Posted: Oct 02, 2014 Score: 0 Thanks for the feedback. When we are in the middle of a crisis like this, we are focusing on fixing the site and often forget to take a step back and communicate to users what is going wrong. We'll try to remember to do this if it happens again.
Jake Toodledo Admin	Posted Oct 02, 2014 in: Site Availability Oct 2, 2014 Score: 0 Jake (Admin) Posted: Oct 02, 2014 Score: 0 If you use one of our apps (iPhone / Android) or any of our 3rd party apps that sync with Toodledo, you would have be able to access your data offline when our website was down and made any changes that you wanted which would have synced when you regained connectivity. Additionally, our Lists and Outlines sections are already capable of working offline when the server is down and we are working to bring this offline functionality to the Notes and Tasks section as well.
Jake Toodledo Admin	Posted Oct 02, 2014 in: tracking subtasks, any progress? Score: 0 Jake (Admin) Posted: Oct 02, 2014 Score: 0 Thanks for the suggestion. We do not comment on timeframes for implementation, but this is on our to-do list. Thanks
Jake Toodledo Admin	Posted Oct 02, 2014 in: tracking tasks assigned to somebody else Score: 0 Jake (Admin) Posted: Oct 02, 2014 Score: 0 This is still on our todo list. Sorry.
Jake Toodledo Admin	Posted Oct 02, 2014 in: Toodledo Faliure Score: 0 Jake (Admin) Posted: Oct 02, 2014 Score: 0 Please read our announcement here: http://www.toodledo.com/forums/1/19578/-90614/read.html
Jake Toodledo Admin	Posted Oct 02, 2014 in: Site Slow? Score: 0 Jake (Admin) Posted: Oct 02, 2014 Score: 0 Please read our announcement here: http://www.toodledo.com/forums/1/19578/-90614/read.html
Jake Toodledo Admin	Posted Oct 02, 2014 in: Site Availability Oct 2, 2014 Score: 0 Jake (Admin) Posted: Oct 02, 2014 Score: 0 Everything should be resolved now, but for the last few hours we've been experiencing slow performance and intermittent brief periods of downtime for Toodledo.com. The cause of the problem is due to a combination of factors coincidentally and inconveniently happening at the same time. In short, a database backup happened at the same time as a maintenance task which caused excessive load on the database. Our monitoring software attempted to compensate by switching to our backup database, but that database had been restarted recently for a different reason, so it had a "cold cache" and took a while to get up to speed. At the same time, our website appears to have been crawled by a very aggressive bot, which added additional load to the servers. To prevent this from happening again, we are putting some safety checks in place to prevent maintenance tasks and database backups from happening at the same time. We have also realized that our servers don't have as much computational buffer as we would like to handle large spikes in traffic so we are advancing our plans to upgrade our servers to faster hardware. It looks like we were offline for about 20 minutes with another 90 minutes of sluggish performance. We are very sorry for the inconvenience that this may have caused to anyone starting their workday and expecting Toodledo to be there for them. This is our first major availability issue in years, so it's a disappointing break in an otherwise good streak of uptime. Platinum subscribers will be getting a credit to their account as part of the 99.9% Uptime SLA that we promise.
Jake Toodledo Admin	Posted Oct 01, 2014 in: iPhone 6 Plus native resolution Score: 0 Jake (Admin) Posted: Oct 01, 2014 Score: 0 Thanks for the suggestion. We do not comment on timeframes for implementation, but this is on our to-do list. Thanks
Jake Toodledo Admin	Posted Oct 01, 2014 in: Why do I have to re-sort tasks every time I open Toodledo on my Score: 0 Jake (Admin) Posted: Oct 01, 2014 Score: 0 Can you please create a support ticket for this so that we can look into your account and see what the problem is? Thanks
Jake Toodledo Admin	Posted Sep 30, 2014 in: Toodledo iOS8 Update + Sharing + Outlines Score: 0 Jake (Admin) Posted: Sep 30, 2014 Score: 0 Apple is a black box. We have no insight into the internal works and no way to accelerate the process. Sorry.
Jake Toodledo Admin	Posted Sep 30, 2014 in: Toodledo Android App Score: 0 Jake (Admin) Posted: Sep 30, 2014 Score: 0 The crowdfunding campaign has ended, but you can still support us by purchasing a subscription using the link in the top right corner of the page. Thanks!
Jake Toodledo Admin	Posted Sep 30, 2014 in: Half screen on iPad app in Landscape mode Score: 0 Jake (Admin) Posted: Sep 30, 2014 Score: 0 This is a bug with iOS that we have fixed and submitted to Apple for review (on the 19th). We are still waiting for Apple to approve our update. In the meantime, you can rotate the iPad to portrait. Sorry for the inconvenience. This message was edited Sep 30, 2014.
Jake Toodledo Admin	Posted Sep 30, 2014 in: Toodledo iOS8 Update + Sharing + Outlines Score: 0 Jake (Admin) Posted: Sep 30, 2014 Score: 0 Yes, tap the icon in the top right corner. Then scroll down to the clone option.
Jake Toodledo Admin	Posted Sep 29, 2014 in: Toodledo Redesign Phase 1 Score: 0 Jake (Admin) Posted: Sep 29, 2014 Score: 0 The "Sign in" link is a big orange button in the top right corner of the homepage. If you do not see this, something is wrong. Could you please tell us what browser you are using and send us a screenshot if you can?
Jake Toodledo Admin	Posted Sep 29, 2014 in: View by Calendar Score: 0 Jake (Admin) Posted: Sep 29, 2014 Score: 0 Google only refreshes iCal subscriptions once every 24 hours and there is no known way to cause Google to refresh faster. If you wait 24 hours, the calendar events should update.

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