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Jake

Toodledo Admin
Posted Sep 02, 2010 in: Toodle Do "freezing" in Firefox
Score: 0
  • Jake (Admin)
  • Posted: Sep 02, 2010
  • Score: 0
We have still not been able to replicate the problem, and we are starting to get confused by the different things that different people have tried. I have made a list of questions and steps to take. If a few of you with the problem could try all of these steps, and report back with all the results, that would be very helpful for us.

1) What OS are you running?
2) What version of Firefox?
3) Does Firefox only hang once and then works perfectly after it recovers?
4) Does Firefox hang only when signing into the website by pressing the "Sign in" button, or does it also hang after you are already signed in.
5) When Firefox hangs, can you refresh the page? Does it help, or does it hang again?
6) Can you sign into our mobile website and use it without problems ( http://www.toodledo.com/slim )?
7) If you delete all your Toodledo cookies and then restart your browser and then sign in again, does it still hang?
8) If you open the "Tools > Error Console" before visiting Toodledo, do you see any errors appear during the hang?
9) Pro members only. If you access the site via SSL encryption ( https://www.toodledo.com/views/index.php ) do you get the same problem?
10) If you directly type in the URL for these forums ( http://www.toodledo.com/forums/ ) do you still get Firefox to hang?
11) If you create a new empty Toodledo account using a fake email address, does that cause Firefox to hang?

I know that this may take 10 minutes to go through, but it will be very helpful if a few of you could do these steps. And please do the actual steps instead of going from memory because we need accurate answers for the current settings/configuration.

Thanks!

This message was edited Sep 02, 2010.
Jake

Toodledo Admin
Posted Sep 02, 2010 in: Hidden tasks
Score: 0
  • Jake (Admin)
  • Posted: Sep 02, 2010
  • Score: 0
You need to turn on the "Hide future tasks" filter. Tap on "Filters" in the toolbar above your list, and you'll see the link there.
Jake

Toodledo Admin
Posted Sep 02, 2010 in: Repeat after X weekdays
Score: 0
  • Jake (Admin)
  • Posted: Sep 02, 2010
  • Score: 0
Try typing "On the 2nd Sunday" and then set it to "repeat from completion".

More Info: http://www.toodledo.com/info/help.php?sel=2
Jake

Toodledo Admin
Posted Sep 02, 2010 in: questions from new user
Score: 0
  • Jake (Admin)
  • Posted: Sep 02, 2010
  • Score: 0
To sort your list by something other than Importance, use the "Sort" link in the toolbar above your list.

To make completed tasks disappear, use the "Hide Recently Completed" filter, under "Filters".
Jake

Toodledo Admin
Posted Sep 02, 2010 in: simple & little date format request
Score: 0
  • Jake (Admin)
  • Posted: Sep 02, 2010
  • Score: 0
Thanks for the suggestion. We can't comment on a timeframe for implementation, but this is on our to-do list.
Jake

Toodledo Admin
Posted Sep 02, 2010 in: New Task Defaults - Jott
Score: 0
  • Jake (Admin)
  • Posted: Sep 02, 2010
  • Score: 0
Thanks for the suggestion. We can't comment on a timeframe for implementation, but this is on our to-do list.
Jake

Toodledo Admin
Posted Sep 02, 2010 in: Addon "folder" dropdown not alpha sorted
Score: 0
  • Jake (Admin)
  • Posted: Sep 02, 2010
  • Score: 0
Thanks for the bug report. We will look into it.

Have you tried the "Refresh Lists" option under the "Tools > Toodledo" menu?
Jake

Toodledo Admin
Posted Sep 02, 2010 in: Can you save sort order with searches
Score: 0
  • Jake (Admin)
  • Posted: Sep 02, 2010
  • Score: 0
Unfortunately, this isn't possible, but it is on our to-do list.
Jake

Toodledo Admin
Posted Sep 02, 2010 in: Alert for Completed Task? Huh?
Score: 0
  • Jake (Admin)
  • Posted: Sep 02, 2010
  • Score: 0
If you are using ToDo, then the alerts on your iPhone are sent from Appigo, not us. If this is what is happening, please try contacting Appigo.
Jake

Toodledo Admin
Posted Sep 02, 2010 in: sync new item from toodledo to outlook doesn't work
Score: 0
  • Jake (Admin)
  • Posted: Sep 02, 2010
  • Score: 0
The Outlook Sync tool was made by a third-party developer. Please contact them for support with their product. They can be reached at : http://www.chromadrake.com/ChromaticDragon/software/ToodledoSyncInfo.aspx

Hope that helps.
Jake

Toodledo Admin
Posted Sep 01, 2010 in: is the Twitter connection down?
Score: 0
  • Jake (Admin)
  • Posted: Sep 01, 2010
  • Score: 0
Its fixed now
Jake

Toodledo Admin
Posted Sep 01, 2010 in: Toodledo's Twitter Tool Fixed
Score: 0
  • Jake (Admin)
  • Posted: Sep 01, 2010
  • Score: 0
Twitter decided to change the way that third-party apps authenticate with Twitter. The result was that yesterday Toodledo stopped being able to work with Twitter. It has now been fixed.
Jake

Toodledo Admin
Posted Sep 01, 2010 in: is the Twitter connection down?
Score: 0
  • Jake (Admin)
  • Posted: Sep 01, 2010
  • Score: 0
Twitter decided to turn off a large part of their API. It would have been nice if they had told us, but we found out when it stopped functioning. We are now working hard to rebuild our twitter interface using Twitter's new API.
Jake

Toodledo Admin
Posted Sep 01, 2010 in: Toodle Do "freezing" in Firefox
Score: 0
  • Jake (Admin)
  • Posted: Sep 01, 2010
  • Score: 0
One user just reported in a support ticket that reinstalling Firefox solved her problem, so perhaps it is a Firefox configuration problem after all. We are still investigating. I am sorry that we have been unable to find the problem. It appears to be only be affecting a very small fraction of Firefox users.
Jake

Toodledo Admin
Posted Sep 01, 2010 in: Toodle Do "freezing" in Firefox
Score: 0
  • Jake (Admin)
  • Posted: Sep 01, 2010
  • Score: 0
That is useful information. It means that the problem is with something internal to your Toodledo account, and is not related to a particular Firefox configuration. We'll try a few things differently now and see what we come up with.

Thanks
Jake

Toodledo Admin
Posted Sep 01, 2010 in: ToodleDo "Slowing Down"?
Score: 0
  • Jake (Admin)
  • Posted: Sep 01, 2010
  • Score: 0
It may feel slower, but it is actually faster. Let me explain.

What happened before is that it would load up the entire page before displaying anything, and then Boom, it would all appear. You describe this as "Instantaneous", but it was actually a 3+ second pause and then it was done. The pause was longer depending on how many tasks you had.

What we have done with our latest optimizations is to shift this 3 second pause later in the process, so you see an empty page load instantly, and then the 3 second pause happens while the tasks are loaded into the inside of that page. The advantage of this is that you can perform actions on the page quicker now. So you could actually begin adding a task, sorting, or whatever before the tasks have finished loading.

So, while viewing tasks actually takes the same amount of time, you may perceive it as begin slightly slower, but it is actually faster to do certain things other than reading tasks.

Does that make sense?
Jake

Toodledo Admin
Posted Sep 01, 2010 in: Manual Sort within Task/Subtask structure not working.
Score: 0
  • Jake (Admin)
  • Posted: Sep 01, 2010
  • Score: 0
I still see the red line. Which browser are you using?
Jake

Toodledo Admin
Posted Sep 01, 2010 in: export tasks, edit, re-import tasks
Score: 0
  • Jake (Admin)
  • Posted: Sep 01, 2010
  • Score: 0
All imports are interpreted as new tasks. There is currently not a way to import a file and have it overwrite existing tasks. I would suggest that you delete all the tasks from your account and then do the import, which will have the same affect. Just make sure that your import file has everything in it that you are deleting from the site.
Jake

Toodledo Admin
Posted Sep 01, 2010 in: Improvements to Locations and Sorting
Score: 1
  • Jake (Admin)
  • Posted: Sep 01, 2010
  • Score: 1
It is outside of our ability to continuously recalculate the shortest driving distances from wherever you are to every location that you have in your account. If you need driving directions, or exact driving distances, you will need to switch over to Google for that. We provide a line of site distance, which should be good enough to determine what is nearby and what is further away.
Jake

Toodledo Admin
Posted Aug 31, 2010 in: Does iPad app support encryption?
Score: 0
  • Jake (Admin)
  • Posted: Aug 31, 2010
  • Score: 0
Yes. Data transferred between the iPad/iPhone and this website is encrypted.
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