ForumsSearch
Search results for "Posted by Jake"
Many of you may be aware that we have experienced some unscheduled periods of downtime in the last month. The root cause of the problems are that our data center, run by Rackspace.com, is old and doesn't have enough electrical redundancy. When their utility feed went down, they attempted to switch to generators, but the generators failed. Rackspace has nine data centers around the world, and it turns out that Toodledo's servers were in the oldest and least redundant one.
It became apparent after the second power failure that we needed to migrate to something more reliable. We investigated a lot of different options and ultimately decided to stick with Rackspace, but to migrate to their newer data center in Virginia. You may say that we are silly to stick with Rackspace after all the power failures and grief that their issues have caused us, but we don't see it that way. Hardware issues happen to everyone, and it is how the people at Rackspace responded to these issues that set them apart. Throughout the entire ordeal, Rackspace was amazingingly helpful and responsive to our requests and spent an enormous amount of time with us to get everything working again. I seriously doubt that we would have received that amount of dedicated support from another company. The data center that we are moving to is state of the art. I have been personally told by both the CTO and VP of Operations that this datacenter is the best one that they have ever built and that the power issues that occurred at our old datacenter could never happen in the new one due to complete redundancy in the power infrastructure. The new upgraded servers from Rackspace are also much better. They have their own built in redundancy and greatly increased capacity that should give us a lot of additional room to grow in the future. The following diagram illustrates our old configuration vs our new configuration.  You'll see that most of the single points of failures have been replaced with redundant systems. On the whole, this is a substantial upgrade for us that should greatly increase our reliability, scalability and performance. We have been extensively testing our new servers over the last few weeks and we are almost ready to switch over. When we flip the switch, it will require a short window of scheduled downtime. We don't know exactly when that will be yet, but we will do our best to give as much prior notice as possible and schedule it for an off-peak time. We have done a lot of testing on the new environment, and we are fairly certain that the switch will be seamless, but with a migration as complex as this one, we would not be surprised if there were some small bugs introduced along the way. We will do our best to respond to these as quickly as possible. We are taking multiple precautions with data integrity (currently all of your data lives securely on 6 separate servers in 3 different geographic locations). If you want, you can also make your own backup by using the XML export tool. We'll update this post as we have more information to share. Thanks! This message was edited Jan 08, 2010. |
Skip to Page: 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70 71 72 73 74 75 76 77 78 79 80 81 82 83 84 85 86 87 88 89 90 91 92 93 94 95 96 97 98 99 100 101 102 103 104 105 106 107 108 109 110 111 112 113 114 115 116 117 118 119 120 121 122 123 124 125 126 127 128 129 130 131 132 133 134 135 136 137 138 139 140 141 142 143 144 145 146 147 148 149 150 151 152 153 154 155 156 157 158 159 160 161 162 163 164 165 166 167 168 169 170 171 172 173 174 175 176 177 178 179 180 181 182 183 184 185 186 187 188 189 190 191 192 193 194 195 196 197 198 199 200 201 202 203 204 205 206 207 208 209 210 211 212 213 214 215 216 217 218 219 220 221 222 223 224 225 226 227 228 229 230 231 232 233 234 235 236 237 238 239 240 241 242 243 244 245 246 247 248 249 250 251 252 253 254 255 256 257 258 259 260 261 262 263 264 265 266 267 268 269 270 271 272 273 274 275 276 277 278 279 280 281 282 283 284 285 286 287 288 289 290 291 292 293 294 295 296 297 298 299 300 301 302 303 304 305 306 307 308 309 310 311 312 313 314 315 316 317 318 319 320 321 322 323 324 325 326 327 328 329 330 331 332 333 334 335 336 337 338 339 340 341 342 343 344 345 346 347 348 349 350 351 352 353 354 355 356 357 358 359 360 361 362 363 364 365 366 367 368 369 370 371 372 373 374 375 376 377 378 379 380 381 382 383 384 385 386 387 388 389 390 391 392 393 394 395 396 397 398 399 400 401 402 403 404 405 406 407 408 409 410 411 412 413 414 415 416 417 418 419 420 421 422 423 424 425 426 427 428 429 430 431 432 433 434 435 436 437 438 439 440 441 442 443 444 445 446 447 448 449 450 451 452 453 454 455 456 457 458 459 460 461 462 463 464 465 466 467 468 469 470 471 472 473 474 475 476 477 478 479 480 481 482 483 484 485 486 487 488 489 490 491 492 493 494 495 496 497 498 499 500 501 502 503 504 505 506 507 508 509 510 511 512 513 514 515 516 517 518 519 520 521 522 523 524 525 526 527 528 529 530 531 532 533 534 535 536 537 538 539 540 541 542 543 544 545 546 547 548 549 550 551 552 553 554 555 556 557 558 559 560 561 562 563 564 565 566 567 568 569 570 571 572 573 574 575 576 577 578 579 580 581 582 583 584 585 586 587 588 589 590 591 592 593 594 595 596 597 598 599 600 601 602 603 604 605 606 607 608 609 610 611 612 613 614 615 616 617 618 619 620 621 622 623 624 625 626 627 628 629 630 631 632 633 634 635 636 637 638 639 640 641 642 643 644 645 646 647 648 649 650 651 652 653 654 655 656 657 658 659 660 661 662 663 664 665 666 667 668 669 670 671 672 673 674 675 676 677 678 679 680 681 682 683 684 685 686 687 688 689 690 691 692 693 694 Next